Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and manage appointments in a supportive healthcare environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible benefits.
- Why this job: Make a real difference in people's lives while working in a friendly team.
- Qualifications: Customer-focused attitude and strong organisational skills are key.
- Other info: Full training provided; great career growth opportunities await!
The predicted salary is between 19800 - 26700 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova. No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
- Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, working 5 days per week, including some weekends.
What’s in it for you:
- Salary: £23,810 per annum
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host- Newtownabbey employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Newtownabbey
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and Sonova to understand their values and mission. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their healthcare journey.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great first impressions, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories to demonstrate your friendly and approachable attitude.
✨Tip Number 3
Be proactive! If you have any questions about the role or the clinic environment, don’t hesitate to ask during your interview. This shows your enthusiasm and willingness to engage with the team, which is exactly what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the role right from the start. Let’s get you on board!
We think you need these skills to ace Hearingcare Host- Newtownabbey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and creating great first impressions.
Tailor Your Application: Make sure to tailor your application to the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and connect it back to how it can help us create a welcoming environment for our customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonova
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hearingcare Host involves. Familiarise yourself with the key responsibilities like managing appointments and creating a welcoming environment. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've created great first impressions in previous roles. Think of specific situations where you’ve gone above and beyond for customers, as this will highlight your friendly and approachable attitude.
✨Demonstrate Organisational Skills
The job requires strong organisation and attention to detail. Be ready to discuss how you manage schedules and keep things running smoothly. You might even want to mention any tools or systems you’ve used in the past to stay organised, as this shows you’re proactive and ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the clinic environment aligns with your values.
