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- Tasks: Support customers with hearing services and promote ear health in-store.
- Company: Join Boots Hearingcare, a leader in hearing solutions and part of the Sonova family.
- Benefits: Enjoy discounts, free hearing aids, flexible benefits, and generous annual leave.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Confidence in customer engagement; retail or healthcare experience is a plus.
- Other info: Full training provided, including paid accommodation during training weeks.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Hearing Wellness Advisor
About Us
Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.
About the Role:
Boots Hearingcare is seeking enthusiastic individuals to join our team as Hearing Wellness Advisors. In this role, you'll advise and support customers, promoting our hearing services in-store. We offer full training, a competitive salary, and once in store you will be eligible to receive a monthly bonus in addition to your base salary and other excellent company benefits. This is a fantastic opportunity to develop a career within a retail health environment.
Training
During your initial training, you will spend 3 individual weeks (one week per month) away from home at the Boots Hearingcare Academy in Llandudno. All accommodation and expenses are fully paid for, and you will also receive in-store and online training sessions. Once qualified, you'll support our customers and in-store Audiologists, engaging actively with customers and providing specialised advice.
Benefits at Boots Hearingcare
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids if you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
As a Hearing Wellness Advisor, you will:
- Provide customers with detailed information about our Hearingcare services.
- Offer personalised advice on ear health and hearing maintenance.
- Perform routine hearing screening tests and schedule assessments for our Audiologists.
- Assist customers with hearing aid maintenance and care.
- Promote and sell consumables and ear care products.
- Train in specialised Hearingcare services, including wax removal through Micro Suction.
- Support the Audiologist with other hearing-related health checks as needed.
- Help achieve store KPIs by keeping diaries busy with appropriate appointments.
- Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
- Foster great partnerships with in-store Audiologists and team members.
Person Specification:
- Confidence in approaching and engaging customers.
- Interest in store targets and a team player attitude.
- Ability to attend training at our Boots Hearingcare Academy.
- Self-reliance and accountability for personal learning and performance.
- Desire to become knowledgeable about hearing health and care pathways.
- Experience in a retail or healthcare environment is advantageous.
- Competence in using basic technology devices, such as iPads and computers.
Boots Hearingcare is an equal opportunity employer. At Boots Hearingcare, we unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
Hearing Wellness Advisor- Liverpool Speke employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Liverpool Speke
✨Tip Number 1
Familiarise yourself with the latest hearing care technologies and trends. Being knowledgeable about the products and services offered by Boots Hearingcare will help you engage confidently with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer engagement skills. As a Hearing Wellness Advisor, you'll need to approach and connect with customers effectively. Role-playing scenarios with friends or family can help you build confidence in this area.
✨Tip Number 3
Network with current employees or professionals in the hearing care industry. They can provide valuable insights into the role and company culture, which can be beneficial during interviews and help you stand out as a candidate.
✨Tip Number 4
Demonstrate your commitment to personal development. Highlight any relevant training or courses you've completed related to healthcare or customer service, as this shows your dedication to improving your skills and knowledge in the field.
We think you need these skills to ace Hearing Wellness Advisor- Liverpool Speke
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Hearing Wellness Advisor. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or healthcare environments. Emphasise any customer service roles and your ability to engage with clients, as this is crucial for the position.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots Hearingcare and how your values align with theirs. Highlight your interest in hearing health and your willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Sonova
✨Know the Company
Before your interview, take some time to research Boots Hearingcare and its parent company, Sonova. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hearing Wellness Advisor, you'll be engaging with customers regularly. Prepare examples from your past experiences that highlight your ability to provide excellent customer service, resolve issues, and promote products effectively.
✨Demonstrate Your Interest in Hearing Health
Express your enthusiasm for hearing health and wellness during the interview. Familiarise yourself with common hearing issues and solutions, as well as the importance of ear care. This knowledge will show your commitment to the role and the well-being of customers.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the training process, team dynamics, or growth opportunities within the company. This shows your proactive attitude and eagerness to learn more about the position.
