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- Tasks: Support customers on their hearing journey and assist Audiologists in delivering top-notch care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to changing lives.
- Benefits: Competitive salary, monthly bonuses, discounts, and 25+ days annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
- Other info: Structured training and clear progression pathway to become a qualified Audiologist.
The predicted salary is between 19500 - 26000 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this part-time Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.
You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
As a Part-Time Hearing Wellness Advisor, you’ll:
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre-clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high-quality, customer-centric service
This role is based within the Central Belt (Glasgow area), supporting clinics across Ayr, East Kilbride, Newton Mearns, Greenock, and Glasgow city centre. You’ll be trusted with responsibility and supported to grow your capability over time.
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you:
- Salary: £24,380 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
A strong customer-service background (healthcare or retail ideal), confidence working with customers in a consultative environment, excellent communication and organisational skills, strong attention to detail and administration skills, and a genuine interest in hearing health and progression into audiology are essential.
We care. We drive innovation. We strive for excellence. We build the best team.
Hearing Wellness Advisor- Glasgow area employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Glasgow area
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of scenarios where you can demonstrate your ability to connect with people. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Boots Hearingcare. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Hearing Wellness Advisor- Glasgow area
Some tips for your application 🫡
Show Your Passion for Hearing Health: When writing your application, let your enthusiasm for hearing health shine through! We want to see that you genuinely care about making a difference in people's lives and are excited about the opportunity to support customers on their hearing journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Hearing Wellness Advisor role. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your strong communication skills and attention to detail – these are key for us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Sonova
✨Know Your Stuff
Before the interview, make sure you understand the basics of hearing health and audiology. Familiarise yourself with common hearing issues and solutions, as well as the role of a Hearing Wellness Advisor. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you made a positive impact on a customer's experience, especially in a healthcare or retail setting.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about the training process, career progression opportunities, or how they maintain high standards of care. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to practice your responses. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to present your best self.
