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- Tasks: Welcome customers and manage appointments in a busy hearingcare clinic.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a supportive team.
- Benefits: Competitive salary, annual bonus, Boots discount, and flexible benefits.
- Why this job: Make a real difference in people's lives while working in a friendly environment.
- Qualifications: Customer-focused attitude and strong organisational skills; experience is a plus but not essential.
- Other info: Enjoy 25-30 days annual leave, free hearing aids, and ongoing training.
The predicted salary is between 17800 - 26700 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic on a part-time basis, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova. No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
- Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role:
As a Part-Time Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based, part-time role, and Saturday working is required as part of the weekly rota.
What’s in it for you:
- Salary: £23,810 per annum (pro-rata for part-time hours)
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host- Princes Street in Edinburgh employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Princes Street in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve lives.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great first impressions, think of some scenarios where you can demonstrate your friendly and approachable attitude. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your organisational skills! The job involves managing appointments and keeping things running smoothly, so come prepared with examples of how you've successfully handled similar tasks in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Boots Hearingcare team and ready to contribute to a welcoming clinic environment.
We think you need these skills to ace Hearingcare Host- Princes Street in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and creating great first impressions.
Tailor Your Application: Make sure to tailor your application to the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and show us how your skills align with our values of care and excellence.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Sonova
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hearingcare Host involves. Familiarise yourself with the key responsibilities like managing appointments and creating a welcoming environment. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your friendly and approachable attitude, as well as any experience you have in busy environments.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of thoughtful questions to ask about the clinic's operations or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Organisational Skills
Given the structured appointment systems and admin tasks involved, be ready to discuss how you stay organised and manage your time effectively. Share specific strategies or tools you use to keep everything running smoothly.
