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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring satisfaction.
- Company: Join Sonova, a leader in hearing solutions, dedicated to improving lives through exceptional service.
- Benefits: Enjoy flexible working options, a supportive team culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping others while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: A sense of humour and adaptability will thrive in our vibrant team!
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Associate, you’ll be the first point of contact for our valued customers, delivering exceptional service, building lasting relationships, and representing Sonova with professionalism and care. You’ll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.
Key Responsibilities
- Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty.
- Accurately process orders and provide detailed product and service information.
- Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution.
- Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking.
- Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions.
- Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality.
- Collaborate with team members to identify process improvements and contribute to service excellence.
- Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss.
Your Profile
- Proven customer service experience with a strong passion for helping others.
- Confident communicator with excellent interpersonal and conflict resolution skills.
- Organised and detail-oriented, able to manage multiple tasks and priorities effectively.
- Technically adept, with experience using customer service systems (e.g., SAP, Salesforce preferred).
- Demonstrates emotional intelligence and composure in challenging situations.
- Open to feedback, with a strong desire for continuous learning and self-development.
- Reliable, conscientious, and committed to achieving high standards of accuracy and service.
- Brings a sense of humour, adaptability, and a team-first mindset to a dynamic work environment.
Applicants must have the right to work in the UK.
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Customer Service Associate employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with the products and services offered by Sonova. Understanding their offerings will help you provide tailored solutions to customers and demonstrate your commitment to their needs during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can help you build confidence and showcase your conflict resolution abilities.
✨Tip Number 3
Research common customer service systems like SAP and Salesforce. Familiarity with these tools will not only impress us but also prepare you for the technical aspects of the role.
✨Tip Number 4
Showcase your emotional intelligence by preparing examples of how you've handled challenging situations in the past. This will highlight your ability to maintain composure and empathy, which are crucial for a Customer Service Associate.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to resolve issues, communicate effectively, and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with customer service systems.
Showcase Soft Skills: In your application, emphasise your interpersonal skills, emotional intelligence, and adaptability. Provide examples of how you've handled challenging situations or resolved conflicts in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Associate.
How to prepare for a job interview at Sonova
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you resolved issues or went above and beyond for a customer, as this will demonstrate your passion for helping others.
✨Demonstrate Strong Communication Skills
Since the role requires excellent interpersonal skills, practice articulating your thoughts clearly and confidently. Use role-playing scenarios to simulate customer interactions, showcasing your ability to handle inquiries and complaints effectively.
✨Emphasise Your Organisational Skills
Prepare to discuss how you manage multiple tasks and priorities. Share examples of how you've successfully juggled various responsibilities in past roles, which will show that you can thrive in a dynamic work environment.
✨Exhibit Emotional Intelligence
During the interview, be mindful of your emotional responses and demonstrate composure, especially when discussing challenging situations. This will reflect your ability to connect with customers and handle conflicts with empathy and understanding.
