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For Companies At a Glance
- Tasks: Welcome customers and support their journey with expert care and friendly service.
- Company: Join Boots Hearingcare, a leader in hearing solutions and customer care.
- Benefits: Enjoy a competitive salary, discounts, free hearing aids, and generous annual leave.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Customer-facing experience is a plus, but passion for service is key.
- Other info: Full training provided; we celebrate diversity and support your growth.
The predicted salary is between 18000 - 24000 £ per year.
Join us at Boots Hearingcare and help make a real difference to people’s lives every day.
About Us
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.
About the Role
As a Hearingcare Host, you’ll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you’ll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.
What you’ll be doing
- Greeting customers with warmth, empathy, and professionalism.
- Managing appointment schedules, check‑ins, and reschedules.
- Making daily confirmation calls to reduce no‑shows.
- Handling general queries about hearing tests, hearing aids, and aftercare.
- Engaging with in‑store customers to raise awareness of hearing services and encourage bookings.
- Supporting administrative tasks such as filing, stock control, and payments.
- Keeping the clinic and reception areas tidy, organised, and welcoming.
Benefits at Boots Hearingcare
- Salary: £23,810 + Annual Bonus
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids: if you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
Person Specification
- Friendly, approachable, and customer focused.
- Confident speaking with the public and handling busy situations.
- Highly organised with strong attention to detail.
- Comfortable using IT systems and managing schedules.
- A team player with a proactive, can‑do attitude.
You’ll also:
- Have previous experience in a customer‑facing role.
- Be willing to travel for training or support other clinics when required.
If you’ve worked in customer service, retail, or healthcare before – brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.
Boots Hearingcare is an equal opportunity employer. At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host - Cheltenham employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! As a Hearingcare Host, you'll be interacting with customers all day. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into that interview. It sets the tone for how you'll connect with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Hearingcare Host - Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Hearingcare Host role. Highlight any customer service experience and skills that match what we’re looking for, like being organised and detail-oriented.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sonova
✨Know the Company
Before your interview, take some time to research Boots Hearingcare. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Hearingcare Host, you'll be interacting with customers daily. Prepare examples from your past experiences where you've demonstrated excellent customer service or handled challenging situations with empathy and professionalism. This will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer care, organisation, and teamwork. Practising your responses can help you feel more confident. Think about how you would manage appointment schedules or handle queries about hearing aids, as these are key aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the training process, team dynamics, or how success is measured in the position. This demonstrates your proactive attitude and eagerness to contribute to the team.
