At a Glance
- Tasks: Support customers on their hearing journey and assist Audiologists in delivering exceptional care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to changing lives.
- Benefits: Competitive salary, monthly bonuses, discounts, and 25+ days annual leave.
- Other info: Structured training and clear progression pathway to become a qualified Audiologist.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills required.
The predicted salary is between 24785 - 24785 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare. This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role involves:
- Being the first point of contact for customers, providing a warm and professional welcome
- Carrying out hearing screenings and pre-clinic checks
- Supporting hearing aid maintenance, aftercare, and troubleshooting
- Assisting Audiologists with clinic flow and customer preparation
- Confidently discussing hearing health, ear care products, and next steps with customers
- Managing administration, appointments, and customer records accurately
- Playing an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements include:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you:
- Salary: £24,785 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
We are looking for candidates with:
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team.
Hearing Wellness Advisor- Sedley Place in London employer: Sonova International
Boots Hearingcare is an exceptional employer that prioritises employee growth and development, offering a structured training programme and clear career progression from Hearing Wellness Advisor to qualified Audiologist. With a supportive clinic environment, access to the latest technology, and a strong focus on customer care, employees can thrive in a rewarding role that genuinely impacts lives. Additionally, the comprehensive benefits package, including a monthly bonus scheme and flexible working options, ensures a fulfilling work-life balance for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Wellness Advisor- Sedley Place in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your passion for hearing health. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this one. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hearing Wellness Advisor- Sedley Place in London
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us know how much you enjoy working with customers. Share any experiences where you've made a positive impact on someone's day, especially in a healthcare or retail setting. We want to see that genuine interest in helping others!
Highlight Relevant Skills:Make sure to mention any skills that align with the role, like communication and organisational abilities. If you've got experience with hearing health or similar fields, don’t forget to include that! We’re looking for candidates who can confidently discuss hearing health with our customers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Hearing Wellness Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company there!
How to prepare for a job interview at Sonova International
✨Know Your Stuff
Familiarise yourself with the latest hearing technology and audiology practices. Being able to discuss these topics confidently will show your genuine interest in the role and help you connect with the interviewers.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you've provided excellent customer service. This role is all about supporting customers, so demonstrating your ability to create a warm and professional environment will be key.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your understanding of hearing health and the responsibilities of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values, especially regarding training and career progression.
