At a Glance
- Tasks: Coordinate operations across multiple clinics, ensuring smooth staffing and exceptional customer experiences.
- Company: Join Boots Hearingcare, a leader in healthcare with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and flexible benefits tailored to you.
- Other info: Full training provided, with opportunities for career progression and professional development.
- Why this job: Make a real impact in healthcare while developing your operational skills in a dynamic environment.
- Qualifications: 3-5 years in operations coordination or similar, with strong organisational and communication skills.
The predicted salary is between 35618 - 43534 £ per year.
If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move.
This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 1.
You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing.
This is a 12-month fixed-term contract and will be based at clinic in Edinburgh Princess Street.
The regional environment
You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams.
The role offers
- A varied role supporting multiple clinics across Region 1
- Close collaboration with regional leaders and clinical teams
- The opportunity to improve diary efficiency and customer accessibility
- Responsibility for coordinating staffing, resources and operational activity
- A supportive environment where your organisation and problem-solving skills will have a visible impact
This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers.
The role
As Regional Coordinator, you’ll
- Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
- Analyse clinic diary potential and identify opportunities to improve customer accessibility
- Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
- Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
- Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
- Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
- Provide day-to-day operational support to clinics and act as a key point of contact for queries
- Support compliance activity, mandatory training and onboarding and offboarding processes
- Track and report health and safety incidents, working with the Health and Safety team to resolve any issues
- Progression & development
This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business.
You’ll benefit from
- Exposure to multi-site regional operations
- The opportunity to work closely with senior regional and clinical leaders
- Experience in resource planning, diary optimisation and operational performance
- Full training and ongoing support
- The opportunity to complete the Hearing Wellness Advisor qualification if required
- Future development opportunities across operations, customer service and regional support
- What’s in it for you
- Contract: 12-month fixed-term contract
- 25–30 days’ annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids if required as an employee
- Free flu vaccination, with discounted vaccinations available for family members
- Pension scheme and life assurance
- Flexible Benefits Box – tailor your package to suit your individual needs
- TELUS wellbeing support – confidential support inside and outside work
- Long-service awards recognising your contribution
- What we’re looking for
- 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
- Strong organisational, planning and time-management skills
- Excellent communication skills and a customer-focused mindset
- Confidence using systems, technology and data
- A proactive and solutions-focused approach
- The ability to remain calm under pressure and adapt to changing priorities
- A collaborative approach and willingness to support colleagues across the wider business
- Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification
Experience within customer service, retail, healthcare or a multi-site environment would be beneficial.
Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience.
We care. We drive innovation. We strive for excellence. We build the best team.
#Boots Hearingcare
Regional Coordinator- Edinburgh Princess Street employer: Sonova International
As a Senior Marketing Insights Manager at Boots Hearingcare, you will thrive in a dynamic and innovative environment that champions data-driven decision making. With a competitive salary, hybrid working options, and a comprehensive benefits package including a Boots Discount Card and wellbeing support, we prioritise employee growth and satisfaction. Join us in shaping the future of marketing insights while enjoying a culture that values excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Coordinator- Edinburgh Princess Street
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Sonova International before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Sonova International. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Sonova International you’re ready to step in and make an immediate impact!
We think you need these skills to ace Regional Coordinator- Edinburgh Princess Street
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Regional Coordinator- Edinburgh Princess Street at Sonova International, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Sonova International.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Sonova International. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Sonova International
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Sonova International.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
