At a Glance
- Tasks: Lead a thriving clinic, drive performance, and unlock growth opportunities.
- Company: Join Boots Hearingcare, a leader in hearing wellness with strong support.
- Benefits: Competitive salary, bonuses, generous leave, and flexible benefits.
- Other info: Clear progression paths and ongoing development opportunities await you.
- Why this job: Shape the future of hearing care while developing your leadership skills.
- Qualifications: Commercial mindset, strategic thinker, and experience in customer-focused environments.
The predicted salary is between 40000 - 50000 € per year.
If you’re a commercially minded leader who can spot opportunities, drive performance, and think strategically about growth, this could be your next step. This is an opportunity to lead a well-established clinic in Cardiff, supported by a team of high-performing Hearing Aid Audiologists, a loyal customer base, and the scale, stability, and investment of Boots Hearingcare and Sonova behind you. You don’t need to be a qualified Audiologist; we’ll train you to work as a Hearing Wellness Advisor, so you can stay close to the operation and customer journey.
This isn’t about fixing underperformance. It’s about unlocking potential, driving growth, and taking a strong clinic to the next level.
The clinic environment
- Access to the latest hearing technology and product innovations
- Advanced diagnostic capability
- Structured diaries supporting high-quality consultations
- Strong operational and admin support
Everything is already in place; your role is to maximise it.
The role
- Lead the overall performance of the Cardiff clinic
- Be present in-store, working alongside the team as a trained Hearing Wellness Advisor
- Identify commercial opportunities to grow revenue and customer outcomes
- Analyse performance data and translate this into clear actions
- Optimise clinic utilisation, diary efficiency, and conversion
- Drive local engagement and community awareness
- Maintain high operational and compliance standards
- Act as an ambassador for Boots Hearingcare, building strong customer relationships
- Partner with regional and support teams to deliver business priorities
Progression & development
We’re investing in the next generation of leaders. This role offers clear progression into:
- Senior Cluster / Regional leadership roles
- Senior Regional Sales Manager positions
- Broader leadership opportunities across the business
You’ll also benefit from:
- Ongoing CPD and leadership development
- Exposure to commercial and operational strategy
- The opportunity to shape how hearing care is delivered across your cluster
What’s in it for you
- Competitive salary (DOE)
- £5,064 car allowance
- Monthly bonus scheme + cluster bonus
- 25–30 days annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- Option to buy/sell up to 5 days holiday
- Option to increase personal pension contributions
- Telus wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- Strong commercial mindset with a track record of driving performance
- Strategic thinker who can identify and act on growth opportunities
- Experience in retail, healthcare, or customer-led environments
- Confident working with data, KPIs, and performance metrics
- Comfortable being hands-on and present in-store
- Strong stakeholder and relationship management skills
We care. We drive innovation. We strive for excellence. We build the best team.
Cluster Manager- Cardiff employer: Sonova International
Boots Hearingcare is an exceptional employer, offering a dynamic work environment in Cardiff where you can lead a high-performing team and drive growth in a well-established clinic. With a strong focus on employee development, competitive benefits including a generous car allowance, bonus schemes, and ongoing training, you'll have the opportunity to shape the future of hearing care while enjoying a supportive culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager- Cardiff
✨Tip Number 1
Get to know the company inside out! Research Boots Hearingcare and understand their values, mission, and the latest innovations in hearing technology. This will help you connect your experience with what they’re all about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it shows you’re genuinely interested!
✨Tip Number 3
Prepare to showcase your leadership skills! Think of examples where you've driven performance or identified growth opportunities in previous roles. Be ready to discuss how you can apply those skills to lead the Cardiff clinic effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Cluster Manager- Cardiff
Some tips for your application 🫡
Show Your Commercial Mindset:Make sure to highlight your experience in driving performance and spotting opportunities. We want to see how you think strategically about growth, so don’t hold back on sharing specific examples from your past roles.
Be Hands-On in Your Approach:Since this role is all about being present in-store, let us know about your hands-on experience. Share instances where you’ve worked closely with teams or customers to achieve results, as this will resonate well with our clinic environment.
Data is Key:We love a good data-driven decision! Make sure to mention your comfort with KPIs and performance metrics. If you’ve used data to drive growth or improve operations, we want to hear about it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team at Boots Hearingcare.
How to prepare for a job interview at Sonova International
✨Know Your Numbers
As a Cluster Manager, you'll need to be comfortable with data and performance metrics. Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you've used data in the past to drive growth or improve performance.
✨Showcase Your Leadership Style
This role is all about leading a team and driving performance. Think about your leadership style and prepare examples of how you've motivated teams in previous roles. Highlight any experience you have in retail or customer-led environments to show you understand the dynamics of the clinic.
✨Understand the Customer Journey
Since you'll be working closely with customers as a Hearing Wellness Advisor, it's crucial to understand their journey. Familiarise yourself with common customer pain points in hearing care and think about how you can enhance their experience. This will show your commitment to customer satisfaction.
✨Be Ready to Discuss Growth Strategies
The job description emphasises unlocking potential and driving growth. Prepare to discuss specific strategies you've implemented in the past that led to increased revenue or improved customer outcomes. This will demonstrate your strategic thinking and commercial mindset.
