At a Glance
- Tasks: Welcome customers, manage appointments, and support clinic operations in a friendly environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Competitive salary, annual bonus, Boots discount, free hearing aids, and flexible benefits.
- Other info: Enjoy a supportive team, full training, and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Friendly attitude, strong communication skills, and a proactive team player mindset.
The predicted salary is between 24785 - 24785 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment: You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role: As a Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, location of work - Cardiff and Cyncoed Medical Centre. 3 days per week (Alternate Mondays and Saturdays) Plus every Tuesday and Wednesday.
What’s in it for you:
- Salary: £24,785 per annum (Pro Rata)
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial- but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team” #BootsHearingcare
Part Time Host - Cardiff/Cyncoed Medical Centre employer: Sonova International
Boots Hearingcare is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about customer service in healthcare. With a focus on employee well-being, you will benefit from flexible working hours, comprehensive training, and a range of perks including a generous annual leave policy and a Boots Discount Card. Join us in Cardiff/Cyncoed Medical Centre, where your contributions are recognised and valued, and where you can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Host - Cardiff/Cyncoed Medical Centre
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sonova International and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sonova International and let us see your personality shine through!
We think you need these skills to ace Part Time Host - Cardiff/Cyncoed Medical Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sonova International.
Get Familiar with Our Brand:Before applying, take some time to learn about Sonova International and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sonova International
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sonova International.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sonova International will surely appreciate.
