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For Companies At a Glance
- Tasks: Support customers on their hearing journey and assist Audiologists in delivering care.
- Company: Join Boots Hearingcare, a leader in audiology with a supportive culture.
- Benefits: Competitive salary, monthly bonuses, discounts, and 25+ days annual leave.
- Other info: Structured training and clear progression to become a qualified Audiologist.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
The predicted salary is between 24785 - 24785 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre-clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you
- Salary: £24,785 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
What we’re looking for
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Romford employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Romford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of a Hearing Wellness Advisor. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your passion for hearing health! Be ready to discuss why you’re interested in audiology and how you can contribute to improving customers' lives. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearing Wellness Advisor- Romford
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know why you love working with customers! Share any experiences that highlight your customer service skills, especially in healthcare or retail. We want to see your enthusiasm for helping others on their hearing journey.
Highlight Relevant Skills: Make sure to mention any skills that align with the role, like communication and organisational abilities. If you've got experience with administration or working in a consultative environment, shout about it! We’re looking for those details to see how you fit into our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Hearing Wellness Advisor role. Use keywords from the job description to show us you understand what we’re looking for and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sonova Group
✨Know Your Stuff
Familiarise yourself with the basics of hearing health and audiology. Brush up on common hearing issues, the latest technology, and how hearing aids work. This knowledge will help you engage confidently with interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or made a customer's day better. This will demonstrate your ability to connect with clients effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help you feel more at ease and ready to tackle any curveballs that might come your way.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Consider asking about training opportunities or the team dynamics within the clinic.