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- Tasks: Support customers on their hearing journey and assist Audiologists in delivering care.
- Company: Join Boots Hearingcare, part of the innovative Sonova family.
- Benefits: Competitive salary, monthly bonuses, discounts, and 25+ days annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
- Other info: Structured training and clear progression path to become a qualified Audiologist.
The predicted salary is between 24780 - 24780 £ per year.
Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants. Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology—backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway. In this role, you will work across all 3 Leeds locations—Thorpe Park, Birstall and Whiterose.
The clinic environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
As a Hearing Wellness Advisor, you’ll:
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre-clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you:
- Salary: £24,780 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
We’re looking for:
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team. Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Leeds employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare and their mission. Understanding their vision for hearing wellness will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service experience and how it relates to the Hearing Wellness Advisor role.
✨Tip Number 3
Show your passion for helping others! During the interview, share personal stories or experiences that highlight your commitment to customer care. This will demonstrate that you’re not just looking for a job, but that you truly want to make a difference in people's lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the position.
We think you need these skills to ace Hearing Wellness Advisor- Leeds
Some tips for your application 🫡
Show Your Passion for Hearing Health: When writing your application, let your enthusiasm for hearing health shine through! We want to see that you genuinely care about helping others and are excited about the opportunity to make a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Hearing Wellness Advisor role. We love seeing candidates who take the time to connect their background with what we do at Boots Hearingcare.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your relevant experience and why you're a great fit for our team in Leeds.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonova Group
✨Know Your Stuff
Familiarise yourself with Boots Hearingcare's services and the latest hearing technology. Understanding the basics of audiology and how hearing aids work will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you’ve made a positive impact on a customer's experience, as this role is all about supporting clients on their hearing journey.
✨Practice Common Interview Questions
Anticipate questions related to your motivation for joining the audiology field and how you handle challenging situations. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training process or opportunities for progression within the company. It shows your enthusiasm and commitment to growing within the role.