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- Tasks: Welcome customers, manage appointments, and support clinic operations in a friendly environment.
- Company: Join Boots Hearingcare, part of the innovative Sonova family, dedicated to improving hearing health.
- Benefits: Competitive salary, annual bonus, Boots discount, flexible benefits, and generous leave.
- Why this job: Make a real difference in people's lives while working in a supportive healthcare team.
- Qualifications: Customer-focused attitude and strong organisational skills; experience in retail or healthcare is a plus.
- Other info: Full training provided; enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 17800 - 26700 £ per year.
Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic on a part-time basis, where you’ll play a key role in shaping each customer’s experience.
The clinic environment includes:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
As a Part-Time Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based, part-time role, and Saturday working is required as part of the weekly rota.
What’s in it for you:
- Salary: £23,810 per annum (pro-rata for part-time hours)
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial - but not essential. What matters most is your attitude, reliability, and commitment to great service.
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace.
Hearingcare Host- Princes Street employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Princes Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare and Sonova. Understand their mission and values, and think about how your own experiences align with their vision of improving hearing health.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your friendly attitude and organisational skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting potential colleagues and customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearingcare Host- Princes Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to fit the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and connect it back to how it can benefit our team at Boots Hearingcare.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sonova Group
✨Know the Company
Before your interview, take some time to research Boots Hearingcare and its mission. Understand their commitment to improving hearing health and how they support their customers. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Hearingcare Host, you'll be the first point of contact for customers. Practice demonstrating your friendly and approachable attitude during the interview. Use examples from past experiences where you've successfully engaged with customers or worked in a team to highlight your interpersonal skills.
✨Prepare for Common Questions
Think about questions related to customer service and teamwork, as these are crucial for this role. Be ready to discuss how you would handle difficult situations or manage multiple tasks in a busy environment. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
