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- Tasks: Welcome customers and manage appointments in a supportive healthcare environment.
- Company: Join Boots Hearingcare, part of the innovative Sonova family.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits.
- Why this job: Make a real difference in people's lives by improving their hearing health.
- Qualifications: Friendly attitude and strong communication skills; experience in customer service is a plus.
- Other info: Full training provided with excellent career growth opportunities.
The predicted salary is between 19800 - 26700 ÂŁ per year.
Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants. Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment:
- You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including a welcoming reception and consultation space.
- Structured appointment systems and diaries.
- Strong clinical, operational, and admin support.
- Close collaboration with Audiologists and store teams.
- Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role:
As a Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome.
- Manage appointment bookings, confirmations, check-ins, and reschedules.
- Make daily confirmation calls to help reduce no-shows.
- Respond to general enquiries about hearing tests, hearing aids, and aftercare.
- Engage with in-store customers to raise awareness of hearing services and encourage bookings.
- Support clinic administration, including payments, stock control, and filing.
- Maintain a clean, organised, and welcoming clinic environment.
This is a store-based role, working 5 days per week, including some weekends.
What’s in it for you:
- Salary: ÂŁ23,810 per annum.
- Annual bonus: Up to 10%.
- Boots Discount Card.
- Free hearing aids (if required as an employee).
- Free flu vaccination (discounted for family members).
- Flexible Benefits Box – tailor your package.
- 25–30 days annual leave plus bank holidays.
- TELUS wellbeing support – confidential support inside and outside work.
- Long service awards recognising your contribution.
What we’re looking for:
- A friendly, approachable, and customer-focused attitude.
- Confidence communicating with the public in a busy environment.
- Strong organisation and attention to detail.
- Comfort using IT systems and managing schedules.
- A proactive team player mindset.
- Previous experience in customer service, retail, or healthcare is beneficial - but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team.” Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearingcare Host- Letchworth employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Letchworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare and Sonova. Understand their values and mission, especially how they aim to improve hearing health. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and your ability to create a welcoming environment. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance can make a great first impression, which is key for a role like Hearingcare Host where customer interaction is vital.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearingcare Host- Letchworth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of improving hearing health.
Tailor Your Application: Make sure to customise your application for the Hearingcare Host position. Highlight any relevant experience in customer service or healthcare, and explain how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Sonova Group
✨Know the Company
Before your interview, take some time to research Boots Hearingcare and its parent company, Sonova. Understand their mission of improving hearing health and how they create a welcoming environment for customers. This knowledge will help you connect your answers to their values during the interview.
✨Showcase Your People Skills
As a Hearingcare Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've created a positive impression or resolved customer issues. Highlight your friendly and approachable attitude, as this is crucial for the role.
✨Demonstrate Organisational Skills
The role requires strong organisation and attention to detail. Be ready to discuss how you manage schedules, appointments, and any relevant IT systems. You might even want to bring up specific tools or methods you use to stay organised in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
