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- Tasks: Support customers on their hearing journey and assist Audiologists in delivering exceptional care.
- Company: Join Boots Hearingcare, part of the innovative Sonova family.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and 25+ days of annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills required.
- Other info: Structured training and clear progression to become a qualified Audiologist.
The predicted salary is between 24380 - 24380 ÂŁ per year.
Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting‑edge hearing technology, from hearing aids to cochlear implants. Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them. Join us in creating a more connected world, where every voice is heard and every story matters.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long‑term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment‑based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre‑clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high‑quality, customer‑centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you
- Salary: ÂŁ24,380 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
What we’re looking for
- A strong customer‑service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team. Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Merry Hill employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Merry Hill
✨Tip Number 1
Get to know the company! Before your interview, dive into Boots Hearingcare's mission and values. Understanding their commitment to hearing health will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your customer service experience and passion for audiology.
✨Tip Number 3
Showcase your skills! Prepare examples from your past experiences that highlight your customer service skills and attention to detail. Be ready to discuss how you've positively impacted customers in previous roles—this is key for a Hearing Wellness Advisor!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Boots Hearingcare family. Don’t miss out on this opportunity to kickstart your audiology career!
We think you need these skills to ace Hearing Wellness Advisor- Merry Hill
Some tips for your application 🫡
Show Your Passion for Hearing Health: When writing your application, let your enthusiasm for hearing health shine through! We want to see how much you care about making a difference in people's lives and how this role aligns with your career aspirations.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Hearing Wellness Advisor position. Highlight relevant experience, skills, and any customer service roles you've had that showcase your ability to connect with people.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonova Group
✨Know Your Stuff
Familiarise yourself with Boots Hearingcare's services and the latest hearing technology. Understanding the basics of audiology and how hearing aids work will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you’ve made a positive impact on someone's experience, as this role is all about supporting customers on their hearing journey.
✨Practice Common Interview Questions
Anticipate questions related to your motivation for joining the audiology field and how you handle challenging customer interactions. Practising your responses will help you articulate your thoughts clearly and show that you're ready for the responsibilities of the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training process, career progression opportunities, or how the team collaborates to provide excellent care. It shows your enthusiasm and commitment to growing within the company.