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- Tasks: Support customers with hearing solutions and gain hands-on experience in audiology.
- Company: Join Boots Hearingcare, a leader in tailored hearing solutions and customer care.
- Benefits: Enjoy discounts, free hearing aids, flexible benefits, and generous annual leave.
- Why this job: Make a real impact on people's lives while kickstarting your career in audiology.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Receive fully funded training and opportunities for career progression in audiology.
The predicted salary is between 30000 - 42000 £ per year.
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Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants.
Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.
Join us in creating a more connected world, where every voice is heard and every story matters.
Bluewater Dartford, United Kingdom
Hearing Wellness Advisor- Bluewater
161583
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.
You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.
The environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role
As a Hearing Wellness Advisor, you’ll:
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre-clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist
With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you
- Salary: £24,380 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
What we’re looking for
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team.
Boots Hearingcare is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We\’re committed to ensuringequal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Hearing Wellness Advisor- Bluewater employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Bluewater
✨Tip Number 1
Familiarise yourself with the latest hearing technology and audiology trends. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the audiology field. Attend local events or join online forums related to hearing health. Building connections can provide valuable insights and potentially lead to referrals for the Hearing Wellness Advisor position.
✨Tip Number 3
Prepare to discuss your passion for helping others and how it aligns with Boots Hearingcare's mission. Be ready to share personal experiences or stories that highlight your commitment to improving people's lives through better hearing.
✨Tip Number 4
Research Boots Hearingcare's training programmes and career progression opportunities. Being knowledgeable about their offerings will show your enthusiasm for long-term growth within the company and your readiness to take on the challenges of the role.
We think you need these skills to ace Hearing Wellness Advisor- Bluewater
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hearing Wellness Advisor position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any customer service experience, knowledge of audiology, or related qualifications that demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your interest in audiology. Mention specific reasons why you want to work at Boots Hearingcare and how you can contribute to their mission of improving hearing health.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sonova Group
✨Understand the Company’s Mission
Before your interview, take some time to research Sonova and Boots Hearingcare. Familiarise yourself with their mission to improve hearing health and how they aim to create a more connected world. This will help you align your answers with their values during the interview.
✨Show Your Passion for Audiology
As a Hearing Wellness Advisor, demonstrating your enthusiasm for helping people hear better is crucial. Be prepared to share any personal experiences or motivations that led you to pursue a career in audiology, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios related to hearing assessments or customer interactions. Think about how you would handle various situations, such as assisting a customer with hearing aid maintenance or discussing treatment options.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the training programme, career progression opportunities, or the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
