Customer Service Associate

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection – from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We\’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Customer Service Associate

As a Customer Service Associate, you’ll be the first point of contact for our valued customers, delivering exceptional service, building lasting relationships, and representing Sonova with professionalism and care. You’ll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.

Key Responsibilities

• Deliver consistent, high-quality customer service via phone, email, and other channels, ensuring customer satisfaction and loyalty.
• Accurately process orders and provide detailed product and service information.
• Resolve customer inquiries, complaints, or issues efficiently, with a focus on first contact resolution.
• Act as a trusted liaison between customers and internal teams, ensuring smooth communication and issue tracking.
• Build and maintain strong, trust-based relationships with customers by understanding their needs and providing tailored solutions.
• Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality.
• Collaborate with team members to identify process improvements and contribute to service excellence.
• Uphold company values, policies, and standards while advocating for customers and supporting those with hearing loss.

Your Profile

• Proven customer service experience with a strong passion for helping others.
• Confident communicator with excellent interpersonal and conflict resolution skills.
• Organised and detail-oriented, able to manage multiple tasks and priorities effectively.
• Technically adept, with experience using customer service systems (e.g., SAP, Salesforce preferred).
• Demonstrates emotional intelligence and composure in challenging situations.
• Open to feedback, with a strong desire for continuous learning and self-development.
• Reliable, conscientious, and committed to achieving high standards of accuracy and service.
• Brings a sense of humour, adaptability, and a team-first mindset to a dynamic work environment.

Applicants must have the right to work in the UK.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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