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For Companies At a Glance
- Tasks: Support customers on their hearing journey and assist with hearing aid maintenance.
- Company: Join Boots Hearingcare, a leader in hearing health with a focus on customer care.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible benefits.
- Other info: Structured training and clear progression to become an Audiologist.
- Why this job: Make a real difference in people's lives while building a career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
The predicted salary is between 24785 - 24785 £ per year.
Location: Coventry – Central Six Retail, United Kingdom
Role Overview
As a Hearing Wellness Advisor, you’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology.
Responsibilities
- Be the first point of contact for customers, providing a warm and professional welcome.
- Carry out hearing screenings and pre‑clinic checks.
- Support hearing aid maintenance, aftercare, and troubleshooting.
- Assist Audiologists with clinic flow and customer preparation.
- Confidently discuss hearing health, ear care products, and next steps with customers.
- Manage administration, appointments, and customer records accurately.
- Play an active role in delivering a high‑quality, customer‑centric service.
Training & Career Progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist.
Entry Requirements
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
- Strong performance and customer focus.
- Ability to balance academic study with clinical practice.
Benefits
- Salary: £24,785 per annum.
- Monthly bonus scheme.
- Boots Discount Card.
- Free hearing aids (if required as an employee).
- Free flu vaccination (discounted for family members).
- Pension scheme (including salary sacrifice).
- Life assurance.
- Flexible Benefits Box – tailor your package.
- Telus wellbeing support – confidential support inside and outside work.
- 25 days annual leave, increasing to 30 with service, plus bank holidays.
- Long service awards recognising your contribution.
What We’re Looking For
- A strong customer‑service background (healthcare or retail ideal).
- Confidence working with customers in a consultative environment.
- Excellent communication and organisational skills.
- Strong attention to detail and administration skills.
- A genuine interest in hearing health and progression into audiology.
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry.
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Coventry employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service experience and interest in hearing health.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experiences that demonstrate your ability to support customers and manage administrative tasks effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearing Wellness Advisor- Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact on customers in the past, especially in healthcare or retail settings.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Hearing Wellness Advisor role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sonova Group
✨Know Your Stuff
Familiarise yourself with hearing health and the products you'll be discussing. Brush up on common hearing issues and solutions, so you can confidently engage with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you provided a warm welcome or resolved issues effectively, as this role is all about supporting customers.
✨Practice Your Communication
Since you'll be discussing hearing health with customers, practice explaining complex concepts in simple terms. This will demonstrate your ability to communicate clearly and effectively, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to their mission of providing high-quality customer service.