At a Glance
- Tasks: Support customers on their hearing journey and assist Audiologists in delivering care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to customer service.
- Benefits: Competitive salary, monthly bonuses, discounts, and 25+ days annual leave.
- Other info: Structured training and clear progression path to become a qualified Audiologist.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
The predicted salary is between 24785 - 24785 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long‑term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology – backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
- You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.
- Access to the latest hearing technology and hearing aid solutions.
- Structured diaries and appointment‑based services.
- Strong clinical and operational support.
- Clear processes and high standards of care.
The role
As a Hearing Wellness Advisor, you’ll:
- Be the first point of contact for customers, providing a warm and professional welcome.
- Carry out hearing screenings and pre‑clinic checks.
- Support hearing aid maintenance, aftercare, and troubleshooting.
- Assist Audiologists with clinic flow and customer preparation.
- Confidently discuss hearing health, ear care products, and next steps with customers.
- Manage administration, appointments, and customer records accurately.
- Play an active role in delivering a high‑quality, customer‑centric service.
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
- Strong performance and customer focus.
- Ability to balance academic study with clinical practice.
What’s in it for you
- Salary: £24,785 per annum.
- Monthly bonus scheme.
- Boots Discount Card.
- Free hearing aids (if required as an employee).
- Free flu vaccination (discounted for family members).
- Pension scheme (including salary sacrifice).
- Life assurance.
- Flexible Benefits Box – tailor your package.
- Telus wellbeing support – confidential support inside and outside work.
- 25 days annual leave, increasing to 30 with service, plus bank holidays.
- Long service awards recognising your contribution.
What we’re looking for
- A strong customer‑service background (healthcare or retail ideal).
- Confidence working with customers in a consultative environment.
- Excellent communication and organisational skills.
- Strong attention to detail and administration skills.
- A genuine interest in hearing health and progression into audiology.
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry.
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Sedley Place in City of Westminster employer: Sonova Group
Boots Hearingcare is an exceptional employer, offering a rewarding entry point into the audiology field with structured training and clear career progression. Located in a modern clinic environment in Sedley Place, employees benefit from access to the latest hearing technology, a supportive team culture, and a comprehensive benefits package that includes a monthly bonus scheme, generous annual leave, and tailored wellbeing support. With a commitment to employee growth and a focus on delivering high-quality customer care, Boots Hearingcare provides a fulfilling workplace for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Wellness Advisor- Sedley Place in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values, mission, and the services they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service experience aligns with the Hearing Wellness Advisor role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your passion for hearing health! Be ready to discuss why you're interested in audiology and how you can contribute to improving customers' lives. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Hearing Wellness Advisor- Sedley Place in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Care:When you're writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a difference in their hearing journey, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application:Make sure to customise your application to fit the Hearing Wellness Advisor role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your strengths and relevant experiences without going off on tangents.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Sonova Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of hearing health and audiology. Familiarise yourself with common hearing issues and solutions, as well as the role of a Hearing Wellness Advisor. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to connect with clients effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the training process at the Boots Hearingcare Academy or how success is measured in the role. This shows that you're not only interested in the position but also eager to learn and grow within the company.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. The more comfortable you are speaking about your experiences and aspirations, the better you'll perform in the actual interview.
