At a Glance
- Tasks: Support customers on their hearing journey and assist Audiologists in delivering care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to customer service.
- Benefits: Competitive salary, bonuses, discounts, and 25+ days of annual leave.
- Other info: Structured training and clear progression path to become a qualified Audiologist.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills.
The predicted salary is between 26500 - 26500 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre-clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
Training & career progression
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store. This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you
- Salary: £26,500 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
What we’re looking for
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearing Wellness Advisor- Chelmsford employer: Sonova Group
Boots Hearingcare is an exceptional employer that prioritises employee growth and development, offering a structured training programme and clear career progression from Hearing Wellness Advisor to qualified Audiologist. With a supportive clinic environment in Chelmsford, employees benefit from access to the latest technology, a strong focus on customer care, and a comprehensive benefits package including a competitive salary, monthly bonuses, and generous annual leave. Join a team that values collaboration and diversity, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Wellness Advisor- Chelmsford
✨Dive into Local Health Networks
Health sciences administration is all about connections, so get yourself involved in local health networks and organisations. Attend community health events and workshops where you can meet professionals who work in the sector. This not only helps you make contacts but also shows your commitment to the field!
✨Leverage Your University Career Services
If you're still in school or just graduated, don’t forget to check out your university's career services. They often have partnerships with healthcare organisations looking to hire entry-level positions, plus they can help you with interview prep and networking opportunities—we've all been there!
✨Take Advantage of Online Job Fairs
Keep an eye out for online job fairs that focus on the health sciences sector. These virtual events are a goldmine for entry-level roles, as you can interact with recruiters and learn about job openings right from your home. It’s a casual way to get your face out there without the pressure of a formal interview!
✨Apply Directly through Our Website!
When you spot an opening you like, leap into action and apply through our website! We love seeing passionate candidates who are eager to kickstart their careers in health sciences administration. Ensure you tailor your application to reflect your real interest in the role and the company, Sonova Group!
We think you need these skills to ace Hearing Wellness Advisor- Chelmsford
Some tips for your application 🫡
Show Off Your Relevant Qualifications:In health sciences administration, we want to see any relevant qualifications, like a degree or certificates in health administration. Make sure you highlight these on your CV, especially if you've had coursework or projects that relate to the role. This will give us a clear idea of your academic background and how it fits with what we’re looking for at Sonova Group.
Highlight Your Experience with Health Systems:Even if you don’t have direct experience in administration, think back to any volunteer work, internships, or projects related to health systems. Detail your roles and what you learnt—especially any organisational or communication skills, as these are vital in our field. It’s all about showing us you’ve got the foundational knowledge and potential for growth in this entry-level role.
Craft a Genuine Cover Letter:Your cover letter should be your chance to tell us why you're excited about joining Sonova Group and how you can contribute. Share your passion for health sciences and what you hope to learn in this entry-level role. A personal touch goes a long way in making your application stand out from the crowd!
Make Your Application Reflect You:Since this is an entry-level position, let your personality shine through. Use clear language, be honest about your experiences, and don’t hesitate to show enthusiasm for learning and growth. We’re on the lookout for fresh talent, and your individuality could be what captures our attention at Sonova Group.
How to prepare for a job interview at Sonova Group
✨Showcase Your People Skills
In health sciences administration, it's all about communication and teamwork. Make sure to highlight any experiences where you've worked with diverse teams or interacted with patients. We want to see your ability to collaborate and manage relationships – a key part of the role at Sonova Group!
✨Familiarise Yourself with Relevant Software
You’ll likely encounter specific software tools in this field, like electronic health records (EHR) systems or data management software. Brush up on the basics of these tools, or if you’ve used any similar platforms, mention that experience. It’ll show we understand the technical side of health sciences administration when we chat with Sonova Group.
✨Focus on Your Learning and Adaptability
As an entry-level candidate, we know you might not have extensive experience, but emphasise your willingness to learn. Talk about your coursework, projects, or volunteer experiences that helped you develop relevant skills or insight. Showing that you’re coachable can be highly appealing to Sonova Group.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and critical thinking skills in real-life situations. Practice how you might handle common challenges in health administration, like managing patient data discrepancies or coordinating care. This can reveal your thought process and readiness for the role at Sonova Group.
