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- Tasks: Lead a thriving clinic, drive performance, and unlock growth opportunities.
- Company: Join Boots Hearingcare, part of the innovative Sonova family.
- Benefits: Competitive salary, bonuses, flexible leave, and employee discounts.
- Other info: Clear progression into senior leadership roles and ongoing development.
- Why this job: Make a real impact in hearing health and community engagement.
- Qualifications: Strong commercial mindset and experience in retail or healthcare.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting‑edge hearing technology, from hearing aids to cochlear implants. Backed by Sonova’s decades of industry‑leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them. Join us in creating a more connected world, where every voice is heard and every story matters.
If you’re a commercially minded leader who can spot opportunities, drive performance, and think strategically about growth—this could be your next step. This is an opportunity to lead a well‑established clinic in Cardiff, supported by a team of high‑performing Hearing Aid Audiologists, a loyal customer base, and the scale, stability, and investment of Boots Hearingcare and Sonova behind you. You don’t need to be a qualified Audiologist— we’ll train you to work as a Hearing Wellness Advisor, so you can stay close to the operation and customer journey. This isn’t about fixing underperformance. It’s about unlocking potential, driving growth, and taking a strong clinic to the next level.
The clinic environment You’ll be based in our Cardiff clinic, a modern, well‑equipped environment designed to support both clinical excellence and commercial success, including:
- Access to the latest hearing technology and product innovations
- Advanced diagnostic capability
- Structured diaries supporting high‑quality consultations
- Strong operational and admin support
Everything is already in place; your role is to maximise it.
The role As a Cluster Manager, you’ll:
- Lead the overall performance of the Cardiff clinic
- Be present in‑store, working alongside the team as a trained Hearing Wellness Advisor
- Identify commercial opportunities to grow revenue and customer outcomes
- Analyse performance data and translate this into clear actions
- Optimise clinic utilisation, diary efficiency, and conversion
- Drive local engagement and community awareness
- Maintain high operational and compliance standards
- Act as an ambassador for Boots Hearingcare, building strong customer relationships
- Partner with regional and support teams to deliver business priorities
We’re investing in the next generation of leaders. This role offers clear progression into:
- Senior Cluster / Regional leadership roles
- Senior Regional Sales Manager positions
- Broader leadership opportunities across the business
You’ll also benefit from:
- Ongoing CPD and leadership development
- Exposure to commercial and operational strategy
- The opportunity to shape how hearing care is delivered across your cluster
What’s in it for you:
- Competitive salary (DOE)
- Monthly bonus scheme + cluster bonus
- 25–30 days annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Flexible Benefits Box – tailor your package
- Option to buy/sell up to 5 days holiday
- Option to increase personal pension contributions
- Telus wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- Strong commercial mindset with a track record of driving performance
- Strategic thinker who can identify and act on growth opportunities
- Experience in retail, healthcare, or customer‑led environments
- Confident working with data, KPIs, and performance metrics
- Comfortable being hands‑on and present in-store
- Strong stakeholder and relationship management skills
Boots Hearingcare is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We’re committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Cluster Manager- Cardiff employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager- Cardiff
✨Tip Number 1
Get to know the company inside out! Research Boots Hearingcare and Sonova, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your experience aligns with the role. Be ready to share specific examples of how you've driven performance and identified growth opportunities in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Boots Hearingcare.
We think you need these skills to ace Cluster Manager- Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cluster Manager role. Highlight your commercial mindset and any relevant experience in retail or healthcare. We want to see how you can drive performance and growth!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead teams and manage relationships. Share examples of how you've successfully driven performance in previous roles. We’re looking for someone who can inspire and motivate others!
Be Data-Driven: Since the role involves analysing performance data, mention any experience you have with KPIs and metrics. Show us how you’ve used data to make informed decisions and improve outcomes in your past positions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonova Group
✨Know the Company Inside Out
Before your interview, make sure you research Boots Hearingcare and its parent company, Sonova. Understand their mission, values, and the latest innovations in hearing technology. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Commercial Mindset
As a Cluster Manager, you'll need to demonstrate a strong commercial mindset. Prepare examples from your past experiences where you've identified growth opportunities or driven performance. Be ready to discuss how you can apply these skills to maximise the clinic's potential.
✨Be Hands-On and Personable
Since the role requires being present in-store and working alongside the team, highlight your hands-on leadership style. Share stories that showcase your ability to build relationships with both customers and staff, as this is crucial for driving local engagement and community awareness.
✨Prepare for Data-Driven Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you would analyse performance data and translate it into actionable strategies. This will demonstrate your analytical skills and strategic thinking, which are essential for the position.