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- Tasks: Provide exceptional customer service and support to clients in a hearing clinic.
- Company: Join Connect Hearing, a leader in innovative hearing care solutions.
- Benefits: Competitive pay, bonuses, discounts, and opportunities for growth.
- Other info: Be part of a supportive team with a purpose-driven culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service or administration and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Blackburn, VIC. You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided. This is a permanent part-time position (4 days / 30.4 hours per week), with working hours scheduled between Monday to Thursday. We’re looking for someone with the flexibility to increase hours as needed, such as for leave coverage.
What will you be doing?
- Welcoming our clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to our Clinicians (Audiologists/Audiometrists)
- Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Billing our clients correctly and taking a range of payments
- Learning and competently using a range of software and applications
What do you need to be successful in this role?
- Prior experience in face to face customer service and/or administration role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both our clinic and our clients
- An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you?
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning
If you feel that this opportunity is right for you, we would love to hear from you!
Client Care Representative | Clinical Administration | PT - Blackburn employer: Sonova Group
Contact Detail:
Sonova Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Representative | Clinical Administration | PT - Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connect Hearing and their mission. Understanding their values and how they help clients can give you a leg up in the conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about client interaction, think of examples from your past experiences where you provided exceptional customer service. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your passion! Let your enthusiasm for helping others shine through. Talk about why you want to work in hearing care and how you can make a difference in clients' lives. We love candidates who are genuinely excited about our mission!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in our minds as we make our decision. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Client Care Representative | Clinical Administration | PT - Blackburn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing 5-star customer service and making a difference in people's lives.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or administration. We love seeing how your skills align with our mission, so don’t be shy about sharing specific examples of your past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Connect Hearing!
How to prepare for a job interview at Sonova Group
✨Know the Company Inside Out
Before your interview, take some time to research Connect Hearing and its mission. Understand their core values and how they aim to make a difference in clients' lives through hearing care. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional client care, be ready to share specific examples from your past experiences where you delivered outstanding customer service. Highlight situations where you went above and beyond to ensure client satisfaction, especially with older clientele, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational and time management skills. Prepare to discuss how you manage your tasks effectively, especially in a busy environment. You might want to mention any tools or methods you use to stay organised, as this will show that you can handle the day-to-day operations of the clinic smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and expectations.