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For Companies At a Glance
- Tasks: Engage with customers, generate leads, and support the sales process for hearing solutions.
- Company: Join Sonova, a leader in hearing aids and accessories, dedicated to improving lives.
- Benefits: Enjoy flexible working options, professional development, and a supportive team environment.
- Why this job: Make a real impact by helping people hear better while growing your sales skills.
- Qualifications: High school diploma required; sales experience and CRM familiarity preferred.
- Other info: Sonova values diversity and offers equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose:
The purpose of this Inside Sales role at Sonova is to promote the full range of Phonak hearing aids, wireless accessories and business support tools to Specsavers, NHS Hospitals and local education authorities. Inside Sales work closely with customers, both individuals and healthcare professionals, to understand their needs, provide information about Sonova\’s hearing solutions, and guide them through the sales process.
About The Role:
Customer Engagement: Interacting with customers via phone, email, or online platforms to address their inquiries, provide product information, and assist with their purchase decisions. Inside Sales representatives build rapport with customers, understand their requirements, and offer suitable solutions.
Lead Generation: Actively identifying and pursuing potential leads for Sonova\’s products and services. This may involve conducting market research, cold calling, following up on marketing campaigns, and leveraging customer databases to identify new sales opportunities.
Sales Support: Collaborating with the sales team to provide support throughout the sales cycle. Inside Sales representatives assist with preparing quotes, processing orders, coordinating deliveries, and addressing any customer concerns or issues that arise during the sales process.
Product Knowledge: Developing a deep understanding of Sonova\’s hearing solutions, including hearing aids, wireless accessories, and related technologies. Inside Sales representatives stay up to date with product updates and industry trends to effectively communicate the benefits and features of Sonova\’s offerings to customers.
CRM Management: Utilizing customer relationship management (CRM) software to maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management. Inside Sales representatives ensure data integrity and use CRM tools to track leads, conversions, and sales performance metrics.
Collaboration: Working closely with cross-functional teams, such as marketing, customer service, and technical support, to ensure a seamless customer experience. Inside Sales representatives may collaborate on marketing campaigns, provide feedback on customer needs, and share insights from customer interactions to improve sales strategies
Create sense: Your Contribution
About You:
Essential:
Desired:
Education
High school or equivalent
High school or equivalent
Experience
Experience in selling products remotely and generating revenue
Familiarity with sales CRM systems & MS-Office applications
Possess excellent presentation skills to lead virtual and in person meetings
Planning and organisational skills with the ability to work calmly under pressure.
> 2 years\’ experience working within sales, marketing or account management within a B2B environment
Profound knowledge working with Salesforce and MS-Office applications
I.T. Skills
MS Office
Professional Strengths
Negotiation skills: Possess negotiation skills to reach mutually beneficial agreements with customers
Demonstrate commercial awareness
Strong listening and presentation skills
Personal Competencies
Communication skills: Excellent verbal and written communication skills
Active listening: Be able to understand customer needs, concerns and preferences
Customer-centric mindset: Should genuinely care about customer satisfaction, be responsive to their inquiries and proactively anticipate their needs
Product knowledge: Solid understanding of products, features and benefits
Problem solving: Be able to analyse situations, think critically and provide effective solutions
Time Management: Effective time management skills, able to prioritise and allocate time affectively to manage multiple tasks
Adaptability: Able to adapt to evolving market conditions, new technologies and shifting customer needs
Results orientated: Should be driven by achieving sales targets and contributing to the overall success of Sonova
Teamwork and collaboration: Be a team player, collaborate effectively and foster positive working relationships
Social Competencies
Relationship building: Build trust and cultivate positive relationships
Customer service orientation: responsive, courteous and attentive to customer need
Conflict resolution: Be able to handle disagreements, find solutions, and maintain positive relationships
Networking: Actively network with customers, industry professionals and colleagues to generate new opportunities
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate\’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
158966
Inside Sales Representative employer: Sonova AG
Contact Detail:
Sonova AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative
✨Tip Number 1
Familiarise yourself with Sonova's product range, especially the Phonak hearing aids and accessories. Understanding the features and benefits of these products will help you engage effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, particularly active listening. Being able to understand and respond to customer needs is crucial in sales, so try role-playing scenarios with friends or family to enhance your ability to connect with clients.
✨Tip Number 3
Network with professionals in the healthcare and sales industries. Attend relevant events or join online forums to build relationships that could lead to potential leads or insights into the market, which can be invaluable for your role.
✨Tip Number 4
Get comfortable with CRM software, particularly Salesforce. Familiarity with these tools will not only streamline your workflow but also demonstrate your readiness to manage customer relationships effectively from day one.
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Inside Sales Representative position. Understand the key responsibilities such as customer engagement, lead generation, and product knowledge, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sales, particularly in a remote setting. Mention specific achievements or metrics that demonstrate your ability to generate revenue and support sales processes.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, provide examples in your application that illustrate your ability to engage with customers effectively. This could include experiences where you successfully resolved customer inquiries or built rapport.
Demonstrate Product Knowledge: Research Sonova's products, especially Phonak hearing aids and accessories. In your application, mention your understanding of these products and how you can communicate their benefits to potential customers, showcasing your readiness for the role.
How to prepare for a job interview at Sonova AG
✨Know Your Products Inside Out
Make sure you have a solid understanding of Sonova's hearing aids and accessories. Be prepared to discuss their features, benefits, and how they meet customer needs. This will show your commitment and help you build rapport with potential clients.
✨Demonstrate Your Sales Skills
Be ready to share examples of your previous sales experiences, especially in a remote setting. Highlight your lead generation techniques and how you've successfully closed deals. This will showcase your ability to drive revenue for the company.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Use active listening techniques during the interview to demonstrate your ability to understand and respond to customer needs effectively.
✨Familiarise Yourself with CRM Tools
As CRM management is crucial for this role, be prepared to discuss your experience with CRM systems, particularly Salesforce. If you have specific examples of how you've used these tools to track leads or improve sales performance, share them!
