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- Tasks: Support customers with hearing care solutions and perform routine screenings.
- Company: Join Boots Hearingcare, a leader in innovative hearing solutions.
- Benefits: Enjoy discounts, free hearing aids, flexible benefits, and generous annual leave.
- Why this job: Make a real impact on people's lives while working in a supportive team environment.
- Qualifications: Confidence in customer engagement; retail or healthcare experience is a plus.
- Other info: Comprehensive training provided at the Boots Hearingcare Academy.
The predicted salary is between 24000 - 36000 £ per year.
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people's lives through your work, this is the place for you. Join Sonova. Create sense.
About Us: Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. We are seeking enthusiastic individuals to join our team as Hearing Wellness Advisors. In this role, you will advise and support customers, promoting our hearing services in-store. We offer full training, a competitive salary, and once in store, you will be eligible to receive a monthly bonus in addition to your base salary and other excellent company benefits.
About the Role: This role will be based out of our brand-new World of Hearing store, which focuses on providing comprehensive hearing care services and products in a specialised, customer-centric environment. It is designed to offer an immersive experience that enhances the journey for individuals seeking hearing solutions. The World of Hearing stores typically feature the following elements:
- Innovative Technology: Cutting-edge hearing aids and devices are showcased, allowing customers to experience the latest advancements in hearing technology.
- Interactive Experience: Customers can interact with various hearing solutions and receive hands-on demonstrations to better understand the benefits and functionalities of different products.
- Personalised Service: Expert audiologists and hearing care professionals provide tailored consultations, ensuring each customer receives the most suitable hearing care solution based on their individual needs.
- Comprehensive Assessments: Advanced hearing tests and assessments are conducted to accurately diagnose hearing issues and recommend appropriate treatments.
- Education and Support: Informational resources and support services are available to educate customers about hearing health and assist them in making informed decisions.
- Comfortable Environment: The stores are designed to be welcoming and comfortable, creating a positive atmosphere for customers to explore their hearing care options.
This is a fantastic opportunity to develop a career within a retail health environment.
Benefits at Boots Hearingcare:
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids if you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
As a Hearingcare Advisor, you will:
- Provide customers with detailed information about our Hearingcare services.
- Offer personalised advice on ear health and hearing maintenance.
- Perform routine hearing screening tests and schedule assessments for our Audiologists.
- Assist customers with hearing aid maintenance and care.
- Promote and sell consumables and ear care products.
- Train in specialised Hearingcare services, including wax removal through Micro Suction.
- Support the Audiologist with other hearing-related health checks as needed.
- Help achieve store KPIs by keeping diaries busy with appropriate appointments.
- Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
- Foster great partnerships with in-store Audiologists and team members.
Person Specification:
- Confidence in approaching and engaging customers.
- Interest in store targets and a team player attitude.
- Ability to attend training at our Boots Hearingcare Academy.
- Self-reliance and accountability for personal learning and performance.
- Desire to become knowledgeable about hearing health and care pathways.
- Experience in a retail or healthcare environment is advantageous.
- Competence in using basic technology devices, such as iPads and computers.
Training: During your initial training, you will spend 5 individual weeks (around one week per month) away from home at the Boots Hearingcare Academy in Llandudno. All accommodation and expenses are fully paid for, and you will also receive in-store and online training sessions. Once qualified, you will support our customers and in-store Audiologists, engaging actively with customers and providing specialised advice.
Boots Hearingcare is an equal opportunity employer. We unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
Hearingcare Advisor employer: Sonova AG
Contact Detail:
Sonova AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Advisor
✨Tip Number 1
Familiarise yourself with the latest hearing technology and products offered by Boots Hearingcare. Understanding the features and benefits of these innovations will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to provide personalised advice and support will resonate well with the team at Boots Hearingcare.
✨Tip Number 3
Research the importance of hearing health and the impact it has on people's lives. Being knowledgeable about common hearing issues and solutions will not only impress during your interview but also demonstrate your genuine interest in making a difference.
✨Tip Number 4
Network with current or former employees of Boots Hearingcare if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Hearingcare Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Hearingcare Advisor role. Emphasise any customer service or healthcare experience, as well as your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hearing care and your desire to make a positive impact on customers' lives. Mention specific reasons why you want to work at Boots Hearingcare and how you can contribute to their mission.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and technology proficiency. Provide examples of how you've successfully used these skills in previous roles, especially in retail or healthcare settings.
Show Enthusiasm for Training: Express your eagerness to participate in the training provided at the Boots Hearingcare Academy. Highlight your willingness to learn and adapt, which is crucial for a role that involves specialised services like hearing assessments and maintenance.
How to prepare for a job interview at Sonova AG
✨Show Your Passion for Hearing Care
Make sure to express your enthusiasm for helping others with their hearing challenges. Share any personal experiences or stories that highlight your commitment to improving people's lives through hearing care.
✨Demonstrate Team Spirit
Since the role involves working closely with Audiologists and other team members, be prepared to discuss examples of how you've successfully collaborated in a team environment. Highlight your ability to support colleagues and contribute to shared goals.
✨Prepare for Technical Questions
Familiarise yourself with the latest hearing technology and products offered by Boots Hearingcare. Be ready to discuss how you would explain these innovations to customers and assist them in understanding their benefits.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
