At a Glance
- Tasks: Support sales agents and ensure a world-class customer experience through effective communication.
- Company: Join Sonos, a leader in creating the ultimate listening experience with an inclusive culture.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities for travel and career advancement.
- Why this job: Be part of a dynamic team that values collaboration and innovation in the tech and music space.
- Qualifications: Strong communication skills and a passion for customer service and technology.
The predicted salary is between 30000 - 40000 £ per year.
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realise our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
As Inside Sales Representative you play an instrumental role in supporting our frontline partner DTC Sales agents in our mission to provide a world class customer experience. In addition, you play a crucial role in collaborating with other teams within Sonos as well as with external partners to ensure processes are well managed and appropriately communicated. This position is ideal for an organised and detail-oriented individual who thrives in a fast-paced environment. This role can be done from home or any of our offices across the UK. It’s about impact, not location.
What You’ll Do
- Provide clear and excellent sales support to new and existing customers, ensuring a high degree of customer satisfaction (CSAT).
- Support escalated customers through phone calls, emails, and chat. Meet key performance indicators related to supporting frontline agents and escalations.
- Utilise proper CRM tools and systems with complete ownership of the customer support journey while ensuring a positive image of the company.
- Effectively coordinate with different types of customers, partner agents and departments within Sonos.
- Oversee projects end-to-end, ensuring successful execution from concept to delivery.
- Identify opportunities for process improvements and optimisation.
- Lead and supervise partner agents, fostering a collaborative, optimistic and efficient working environment.
- Provide and receive feedback to internal and external co-workers.
- Develop and maintain training materials, knowledge bases and reports with the aim to support our business strategies.
- Manage customer review platform moderation and responses, using translation tools.
- Occasionally, you will be required to travel, e.g. for on-site partner trainings or face-to-face team events.
What You’ll Need
- Ability to communicate clearly and effectively and understand customer needs.
- Ability to multitask between several tasks and programs.
- Ability to provide excellent customer service while understanding the impact of quality targets, showing propensity for continuous learning and development.
- Ability to work in a fast-paced environment while under pressure engaging with brand loyalty.
- You are a decisive, sales-oriented individual who takes ownership of open issues and sees them through to resolution.
- You can work independently and as part of a team.
- You can provide a world-class customer experience while also being sales oriented. This includes maintaining a positive image of Sonos throughout all transactions.
- Strong verbal and written communication skills in English (any additional languages are a bonus).
- You possess an ability and willingness to research and find answers to questions.
- You can work effectively under pressure.
- You love technology and music.
- You have excellent interpersonal and communication skills (verbal & written) in English.
- Ability for occasional travel.
Preferred Qualifications
- Past sales experience in customer service or a retail environment.
- Experience with the following systems and platforms: SAP, Salesforce, Slack (Including Automation), Tableau, Google Sheets / EXCEL, Generative AI Tools, Powerreview / Trustpilot and other Review Platforms, Marketplace Platforms (Ebay, Bol etc.).
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
Inside Sales Representative in Glasgow employer: Sonos
At Sonos, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel in their roles. As an Inside Sales Representative, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to collaborate with diverse teams dedicated to delivering exceptional customer experiences. Join us in creating a world-class listening experience while enjoying the unique advantages of working in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Sonos, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Sonos team.
We think you need these skills to ace Inside Sales Representative in Glasgow
Some tips for your application 🫡
Show Your Passion for Music and Tech:When you're writing your application, let your love for music and technology shine through! We want to see how your interests align with our mission at Sonos. Share any relevant experiences that highlight your enthusiasm for creating great listening experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Inside Sales Representative role. Highlight your sales experience and customer service skills, and don’t forget to mention any specific tools or platforms you’ve used that relate to the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your sentences concise. This not only makes it easier for us to read but also showcases your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Sonos team!
How to prepare for a job interview at Sonos
✨Know Your Stuff
Before the interview, make sure you research Sonos and its products. Understand their mission to create the ultimate listening experience and think about how your skills as an Inside Sales Representative can contribute to that vision. This will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your experiences clearly during the interview.
✨Demonstrate Your Organisational Skills
As an organised and detail-oriented individual, be ready to discuss how you manage multiple tasks and projects. Share specific tools or methods you use to stay on top of your workload, especially in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Be Ready to Collaborate
Collaboration is key at Sonos, so prepare to discuss how you've worked with different teams or departments in previous roles. Think about how you fostered a positive working environment and contributed to team success. This will demonstrate your ability to work well with others and support the company's inclusive culture.
