At a Glance
- Tasks: Support sales agents and ensure a world-class customer experience.
- Company: Join Sonos, a leader in creating the ultimate listening experience.
- Benefits: Flexible work options, competitive salary, and a supportive team culture.
- Other info: Opportunities for growth and development in a fast-paced environment.
- Why this job: Be part of a dynamic team that values collaboration and innovation.
- Qualifications: Strong communication skills and a passion for technology and music.
The predicted salary is between 30000 - 40000 £ per year.
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realise our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
As Inside Sales Representative you play an instrumental role in supporting our frontline partner DTC Sales agents in our mission to provide a world class customer experience. In addition, you play a crucial role in collaborating with other teams within Sonos as well as with external partners to ensure processes are well managed and appropriately communicated. This position is ideal for an organized and detail-oriented individual who thrives in a fast-paced environment. This role can be done from home or any of our offices across the UK. It’s about impact, not location.
What You’ll Do- Provide clear and excellent sales support to new and existing customers, ensuring a high degree of customer satisfaction (CSAT).
- Support escalated customers through phone calls, emails, and chat.
- Meet key performance indicators related to supporting frontline agents and escalations.
- Utilise proper CRM tools and systems with complete ownership of the customer support journey while ensuring a positive image of the company.
- Effectively coordinate with different types of customers, partner agents and departments within Sonos.
- Oversee projects end-to-end, ensuring successful execution from concept to delivery.
- Identify opportunities for process improvements and optimisation.
- Lead and supervise partner agents, fostering a collaborative, optimistic and efficient working environment.
- Provide and receive feedback to internal and external co-workers.
- Develop and maintain training materials, knowledge bases and reports with the aim to support our business strategies.
- Manage customer review platform moderation and responses, using translation tools.
- Occasionally, you will be required to travel, e.g. for on-site partner trainings or face-to-face team events.
- Ability to communicate clearly and effectively and understand customer needs.
- Ability to multitask between several tasks and programs.
- Ability to provide excellent customer service while understanding the impact of quality targets, showing propensity for continuous learning and development.
- Ability to work in a fast-paced environment while under pressure engaging with brand loyalty.
- You are a decisive, sales-oriented individual who takes ownership of open issues and sees them through to resolution.
- You can work independently and as part of a team.
- You can provide a world-class customer experience while also being sales oriented. This includes maintaining a positive image of Sonos throughout all transactions.
- Strong verbal and written communication skills in English (any additional languages are a bonus).
- You possess an ability and willingness to research and find answers to questions.
- You can work effectively under pressure.
- You love technology and music.
- You have excellent interpersonal and communication skills (verbal & written) in English.
- Ability for occasional travel.
- Past sales experience in customer service or a retail environment.
- Experience with the following systems and platforms:
- SAP
- Salesforce
- Slack (Including Automation)
- Tableau
- Google Sheets / EXCEL
- Generative AI Tools
- Powerreview / Trustpilot and other Review Platforms
- Marketplace Platforms (Ebay, Bol etc.)
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
Inside Sales Representative in Glasgow employer: Sonos LLC
At Sonos, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and inclusivity. As an Inside Sales Representative in Glasgow, you'll enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering outstanding customer experiences. With ample opportunities for professional growth and a commitment to employee development, Sonos is the perfect place for those looking to make a meaningful impact in the tech and music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Sonos, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Inside Sales Representative in Glasgow
Some tips for your application 🫡
Show Your Passion for Music and Tech:When you're writing your application, let your love for music and technology shine through! We want to see how your interests align with our mission at Sonos. Share any relevant experiences or projects that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your CV and cover letter for the Inside Sales Representative role. Highlight your sales experience and customer service skills, and don’t forget to mention any specific tools you’ve used that relate to the job description!
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonos LLC
✨Know Your Stuff
Before the interview, make sure you research Sonos and its products. Understand their mission to create the ultimate listening experience and think about how your skills as an Inside Sales Representative can contribute to that goal.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this role is all about ensuring a world-class experience for customers.
✨Demonstrate Your Multitasking Ability
Since the job requires juggling multiple tasks, be ready to discuss how you manage your time and priorities. Share specific instances where you successfully handled several responsibilities at once, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Salesforce or Slack), and how success is measured in the role. This shows your genuine interest and helps you understand if it’s the right fit for you.
