At a Glance
- Tasks: Support sales agents and ensure a world-class customer experience.
- Company: Join Sonos, a leader in creating the ultimate listening experience.
- Benefits: Flexible work options, competitive pay, and a vibrant team culture.
- Other info: Opportunities for growth and collaboration with diverse teams.
- Why this job: Make an impact in a fast-paced environment while loving technology and music.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realise our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.
As Inside Sales Representative you play an instrumental role in supporting our frontline partner DTC Sales agents in our mission to provide a world class customer experience. In addition, you play a crucial role in collaborating with other teams within Sonos as well as with external partners to ensure processes are well managed and appropriately communicated. This position is ideal for an organised and detail-oriented individual who thrives in a fast-paced environment. This role can be done from home or any of our offices across the UK. It’s about impact, not location.
What You’ll Do- Provide clear and excellent sales support to new and existing customers, ensuring a high degree of customer satisfaction (CSAT).
- Support escalated customers through phone calls, emails, and chat.
- Meet key performance indicators related to supporting frontline agents and escalations.
- Utilise proper CRM tools and systems with complete ownership of the customer support journey while ensuring a positive image of the company.
- Effectively coordinate with different types of customers, partner agents and departments within Sonos.
- Oversee projects end-to-end, ensuring successful execution from concept to delivery.
- Identify opportunities for process improvements and optimisation.
- Lead and supervise partner agents, fostering a collaborative, optimistic and efficient working environment.
- Provide and receive feedback to internal and external co-workers.
- Develop and maintain training materials, knowledge bases and reports with the aim to support our business strategies.
- Manage customer review platform moderation and responses, using translation tools.
- Occasionally, you will be required to travel, e.g. for on-site partner trainings or face-to-face team events.
- Ability to communicate clearly and effectively and understand customer needs.
- Ability to multitask between several tasks and programs.
- Ability to provide excellent customer service while understanding the impact of quality targets, showing propensity for continuous learning and development.
- Ability to work in a fast-paced environment while under pressure engaging with brand loyalty.
- You are a decisive, sales-oriented individual who takes ownership of open issues and sees them through to resolution.
- You can work independently and as part of a team.
- You can provide a world-class customer experience while also being sales oriented. This includes maintaining a positive image of Sonos throughout all transactions.
- Strong verbal and written communication skills in English (any additional languages are a bonus).
- You possess an ability and willingness to research and find answers to questions.
- You can work effectively under pressure.
- You love technology and music.
- You have excellent interpersonal and communication skills (verbal & written) in English.
- Ability for occasional travel.
- Past sales experience in customer service or a retail environment.
- Experience with the following systems and platforms: SAP, Salesforce, Slack (Including Automation), Tableau, Google Sheets / EXCEL, Generative AI Tools, Powerreview / Trustpilot and other Review Platforms, Marketplace Platforms (Ebay, Bol etc.).
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
Inside Sales Representative in Glasgow employer: Sonos, Inc.
At Sonos, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel in their roles. As an Inside Sales Representative, you will benefit from flexible working arrangements, opportunities for professional growth, and a collaborative environment where your contributions directly impact our mission to deliver exceptional customer experiences. Join us in a dynamic setting that values innovation and teamwork, whether you choose to work from home or one of our UK offices.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sonos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common sales scenarios. Think about how you'd handle customer escalations or support frontline agents. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with CRM tools like Salesforce and be ready to discuss how you've used them in past roles. It’ll show us you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind us of your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Inside Sales Representative in Glasgow
Some tips for your application 🫡
Show Your Passion for Music and Technology:When you're writing your application, let your love for music and technology shine through! We want to see how your interests align with our mission at Sonos. Share any relevant experiences or projects that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your CV and cover letter for the Inside Sales Representative role. Highlight your sales experience and customer service skills, and don’t forget to mention any specific tools you’ve used that relate to the job description!
Be Clear and Concise:We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Sonos team!
How to prepare for a job interview at Sonos, Inc.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Sonos and its products. Understand their mission to create the ultimate listening experience and think about how your skills as an Inside Sales Representative can contribute to that vision.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers in the past. Be ready to demonstrate your ability to listen and respond to customer needs during the interview.
✨Be Ready to Multitask
The fast-paced environment at Sonos means you'll need to juggle multiple tasks. Think of instances where you successfully managed several responsibilities at once and be prepared to discuss them. This will show your potential employer that you can thrive under pressure.
✨Emphasise Team Collaboration
Collaboration is key at Sonos. Prepare to talk about your experiences working with diverse teams and how you’ve fostered a positive working environment. Highlight any leadership roles you've taken on, even if they were informal, to show your ability to lead and support others.
