Quality Manager

Safety is the Company’s number one priority. Quality is a key driver for the business.

Key Activities

• Ensures the safety of themselves and colleagues.
• Performs safety observations/audits during plant visits, and shares findings and recommendations with plant leadership team.
• Maintenance of Quality and Hygiene management systems.
• Facilitating internal audits and external certification audits.
• Working with other departments to prepare internal policies, procedures and work instructions.
• Working externally with customers and suppliers to agree and prepare standards and specifications.
• Direct involvement in complaints received from customers, working with Sales, QC and Production colleagues to establish root cause and implementation of corrective actions.
• Direct involvement with internal complaints which relate to purchased materials.
• Liaising with purchasing and suppliers to ensure investigations result in the implementation of robust corrective actions.
• Quality contact for liaising directly with Customer, Sales, Technology and Production to implement New Products, Product Improvements and Cost Reduction programs.
• Demonstrates superior use of Data, Root Cause Analysis and lean tools to improve Quality and eliminate waste.
• Demonstrates expertise in Process Capability and Statistical Control.
• Analyses all Customer feedback for the site to identify trends and provide continuous improvement.
• Facilitates the setting of Plant Quality Objectives and trains, coaches, mentors Plant Quality personnel, and other departments, in Quality tools and processes.
• Daily, weekly, monthly and annual reporting using meaningful KPI’s and scorecards.
• Representing Quality in the management team of the plant.

Person Specification

Qualifications and Knowledge Required:

• Degree in a Technical/Manufacturing or Business subject.
• ISO9001/14001 experience.
• Experience in a fast moving manufacturing environment, NEBOSH qualified.
• Experience of BRC/Iop food or food packaging requirements.
• TS 16949 OR IATF 16949 experience.

Key Measurables:

• Customer complaints/Supplier complaints/quality costs internally and externally.
• Passing ISO, BRC/IoP and customer audits.
• Management of team 5S of QA department.

Skills and Experience Required:

• Minimum of 3 years’ experience in a quality role within a manufacturing environment.
• High degree of analytical skills with excellent communication.
• Experience in Leadership/Management.
• Knowledge of SPC and control cards.
• Excellent computer skills, experience in Microsoft Office and email.
• Experience of customer complaint management software.
• Experience with 8D, Ishikawa and 5 Why.
• Familiar with APQP.

Personal Attributes:

• Excellent interpersonal and communication skills at all levels.
• Logical with attention to detail.
• Extroverted and enthusiastic with drive for continuous improvement.

The position is Bradford office based but requires frequent visits to our manufacturing plants in the UK and customer visits. There may be a requirement to visit other Sonoco locations across Europe.