At a Glance
- Tasks: Lead transformative service design programmes at a world-class institution.
- Company: Join Imperial College London, a leader in research and education.
- Benefits: Enjoy 41 days of annual leave, flexible working, and a generous pension scheme.
- Other info: Be part of a diverse and inclusive culture that values collaboration and innovation.
- Why this job: Shape the future of services while making a real impact on society.
- Qualifications: Experience in programme leadership and large-scale transformation is essential.
The predicted salary is between 60000 - 75000 € per year.
Imperial College London is undertaking ambitious, organisation-wide transformation to ensure our professional services continue to support world-leading research and education.
We are looking for an experienced Senior Programme Manager – Service Design to lead a portfolio of service design programmes that are reshaping Imperial’s operating model across multiple business areas. Sitting within the Transformation Team and working in a matrix environment, you will operate at a senior level with visibility across the organisation supporting major initiatives including digital transformation, ERP implementation and campus development.
This is a highly varied role requiring large scale Service Design experience including:
- Programme leadership – planning, governance, risk and dependency management, stage‑gate assurance, business cases and benefits realisation
- Data and insight – translating service design proposals into clear metrics and measurable outcomes, including workforce and service performance analysis
- People and organisational change – working closely with the Strategic Change team and Human Resource to ensure programmes have the right conditions to deliver meaningful sustainable benefits and integrate transformation initiatives with workforce planning, employment policies and organisational design
As a senior member of the Transformation Team, you’ll help build capability, mentor others and contribute to a strong, collaborative team culture. You’ll play a key role in shaping future services and delivering measurable benefit. If you are a confident programme leader with experience delivering complex transformation in a large organisation – ideally within higher education or a similar environment – we’d love to hear from you.
What we can offer you:
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
Senior Programme Manager - Service Design in White City employer: SONICOM
Imperial College London is an exceptional employer, offering a dynamic and inclusive work environment that fosters professional growth and collaboration. As a Senior Programme Manager in Service Design, you will benefit from a sector-leading salary, generous leave policies, and access to on-site leisure facilities, all while contributing to transformative initiatives that shape the future of education and research. Join a diverse team committed to innovation and excellence, where your expertise will directly impact meaningful change across the institution.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Programme Manager - Service Design in White City
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Imperial College London on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into their recent projects and initiatives. Show us that you’re not just familiar with service design but also genuinely interested in how it’s shaping their future.
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past experiences in programme leadership and transformation. Make it relatable and highlight measurable outcomes to impress the panel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Programme Manager - Service Design in White City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Programme Manager role. Highlight your experience in service design and transformation projects, and don’t forget to showcase your leadership skills. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of your programme leadership and how you've successfully managed change in large organisations. Keep it engaging and relevant!
Showcase Your Metrics:We love data! When discussing your past experiences, be sure to include clear metrics and measurable outcomes. This will help us understand the impact of your work in service design and transformation initiatives. Numbers speak volumes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values, which can help you tailor your application even further.
How to prepare for a job interview at SONICOM
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Be ready to discuss your previous experiences leading service design programmes, especially in large organisations. Highlight specific projects where you’ve successfully implemented changes and the measurable outcomes that followed.
✨Showcase Your Programme Leadership Skills
Prepare to talk about your approach to programme leadership, including how you manage planning, governance, and risk. Use examples from your past roles to illustrate your ability to lead complex transformations and ensure benefits realisation. This is your chance to shine as a confident leader!
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you translate service design proposals into clear metrics. Share examples of how you've used data and insights to drive performance analysis and improve service delivery. This will show that you can back up your strategies with solid evidence.
✨Emphasise Collaboration and Change Management
Highlight your experience working with cross-functional teams, particularly in relation to people and organisational change. Discuss how you’ve collaborated with HR and strategic change teams to create an environment conducive to transformation. This will demonstrate your ability to integrate initiatives effectively.
