Student Records Manager (Department Services)

Job number ACA00530 Faculties Academic Services Departments Registry Salary or Salary range £48,246 - £58,318 per annum Location/campus South Kensington and White City Campus - Hybrid Contract type work pattern Full time - Open ended Posting End Date 10 Sept 2026

About the role

Are you an experienced student administration professional with strong people management, analytical and problem-solving skills? As our Student Records Manager (Department Services), you will lead the delivery and continuous improvement of high-quality student records services for a portfolio of academic departments, supporting students throughout the academic lifecycle.

You will lead and develop a team of Student Records Officers, build strong relationships with academic and professional services colleagues and play a key role in improving processes, data quality and the student and staff experience at Imperial.

What you would be doing

You will provide operational leadership for department-facing student records services, working closely with academic departments, Faculties, Registry and colleagues across the University. You will:

• Lead and develop a team of Student Records Officers, creating a positive, collaborative and high-performing team culture.
• Manage workloads and priorities to ensure an effective and responsive service throughout the academic cycle.
• Oversee key student records activities, ensuring processes are accurate, efficient and compliant with relevant regulations and policies.
• Monitor data quality and use reporting and analysis to identify issues, manage risk and support decision-making.
• Provide guidance and escalation support to academic departments and lead the resolution of complex student cases.
• Identify and deliver service and process improvements, increasing efficiency and enhancing the student and staff experience.
• Develop and maintain effective processes, business rules and documentation, building expertise in Imperial’s student records systems.

What we are looking for

We are looking for an experienced and collaborative professional who can combine strong operational leadership with excellent customer service, analytical thinking and a commitment to continuous improvement.

You will bring experience of working in a complex organisation, ideally higher education, with experience managing staff and using student management information systems. You will have strong analytical, digital and organisational skills, excellent attention to detail and the ability to manage competing priorities. You will be a confident communicator and relationship builder, able to interpret regulations, solve complex problems and work collaboratively. A proactive, flexible approach and understanding of GDPR and best practice in managing personal data are essential.

What we can offer you

• A varied leadership role spanning people management, student administration, data, systems, stakeholder engagement and business improvement.
• A collaborative and developmental role offering broad student records expertise and opportunities to improve services across Imperial.
• An inclusive environment where excellence, integrity, innovation and teamwork are valued.
• The opportunity to develop your career at a world-leading institution and contribute to our mission to use science for humanity.
• A sector-leading salary and remuneration package, including 43 days’ annual leave and generous pension schemes.
• A range of benefits including flexible working from day one, generous family leave, on-site leisure facilities, cycle-to-work and interest‑free season ticket loans.

This is afull-time post (35hours per week), open ended post based at White City with hybrid working available.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

About Imperial

Welcome to Imperial, a global top‑ten university where scientific imagination leads to world‑changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.