Student Office Administrator

This is an exciting opportunity for an experienced administrator to develop their career in a busy teaching environment.

This post is suitable for enthusiastic and meticulously organised applicants, with relevant administrative experience within an education setting to provide high level support to the Student Office team in the Department of Materials.

Based in the Student Office, the Student Office Administrator supports the efficient administration of all taught programmes within the Department of Materials.

The post-holder is responsible for the administration of coursework management, work placements, Year in Industry and exchange programmes organisation Undergraduate Research Opportunities Programme (UROP), Erasmus and occasional student arrangements.

This involves working closely with the Director of Undergraduate Studies, Senior Tutors, Admissions Tutor and the MSc Course Director to ensure the smooth delivery of teaching administration and an excellent student experience

Full details are listed in the job description.

• What you would be doing
• Coursework Management
• Working proactively alongside the Senior Tutor and Course Directors to ensure coursework submission and marking is supported:
• Setting up and monitoring all assignments for coursework submissions on Canvas and reporting when required to the Senior Tutor(s).
• Inputting all coursework marks in the department database, including downloading student submission files (if required) via Canvas /Turnit In.
• Monitoring academic staff coursework marking, following up with academic staff regarding overdue marking, maintaining accurate records of marking completion and delays and producing reports as required for the Teaching Operations Manager, Directors of Undergraduate Studies (DUGs) and the MSc Course Director.

In addition, liaising with the DUGs and Senior Tutor to ensure any outstanding marking issues are appropriately addressed and resolved.

• Student Support/Exams
• Providing full committee servicing function for the Student Staff Committee Meetings, including making committee arrangements, assisting with the preparation of the agenda and committee papers, taking minutes and carrying out follow-up actions as required.
• Supporting the Student Office team as a first point of contact for staff, students and other internal/external visitors and callers to the Student Office.

This activity includes answering and resolving queries, providing expert advice on teaching policies and processes and escalating information requests when needed.

• Work Placements/ Year in Industry/Exchange Programmes
• Overseeing and maintaining all information on students doing work placements/Year in Industry.

Including up-to-date student list, company details and contacts, risk assessments, placement provider information forms, placement information forms, organising student presentation days etc.

• Setting up and maintaining the Canvas work placement/year in industry folder including liaising with contacts at other institutions (along with the work placement coordinator) to establish agreed processes and projects available and disseminating this to students.
• What we are looking for
• Educated to degree level (or equivalent standard) and/or proven experience at a similar level.
• In-depth knowledge of Higher Education procedures and policies.
• A track record of delivering excellent customer service – on the telephone, via electronic medium and face-to-face.
• Administrative experience, ideally in an educational setting.
• Experience of working with student record databases.
• Experience of taking committee minutes
• An awareness of the student life cycle and pressures within an academic/Higher Education environment
• Experience using and updating Canvas or a similar Virtual Learning Environment (VLE)
• What we can offer you
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Develop in your role with access to learning and development opportunities.
• Benefit from sector-leading salary and remuneration package (including 39 days off a year and generous pension schemes).
• Gain access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme.
• Equal Opportunity

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all.

We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

You can read more about our commitment on our web pages.

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

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