At a Glance
- Tasks: Create engaging content to inform staff and students about digital services and initiatives.
- Company: Join a world-leading university's ICT Division focused on innovation and digital transformation.
- Benefits: Enjoy 41 days off, flexible working, and a generous salary package.
- Other info: Collaborative environment with excellent career growth and wellbeing support.
- Why this job: Make a real impact by shaping communications that enhance the digital experience for the university community.
- Qualifications: Strong communication skills and experience in internal communications are essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you a skilled communications professional who enjoys turning complex information into clear, engaging content? Imperial is seeking an ICT Communications Officer to help shape and deliver communications that inform and inspire staff and students about the digital products, services and initiatives provided by our Information and Communication Technologies (ICT) Division.
Working as part of a small, collaborative team, you will create high-quality, audience-focused communications across a range of channels, supporting key ICT priorities including cyber security, AI, sustainability and digital transformation. This is an exciting opportunity to contribute to communications that help one of the world’s leading universities deliver its Digital Plan and improve the experience of its community.
The ICT Communications Officer sits within the Internal Communications team in the Communications Division and works closely with colleagues across ICT and the wider university to deliver communications that support service awareness, engagement and digital change.
About ICT
Imperial’s Information and Communication Technologies (ICT) Division enables world-class teaching, research, and operations by delivering secure, reliable, and innovative digital solutions, guided by the university’s Digital Plan. With over 300 colleagues and under the guidance of the Chief Information Officer, ICT manages a vast IT estate that spans student lifecycle systems, the digital campus, research computing, finance and HR platforms, data and analytics, and cybersecurity, while partnering across the university to drive digital transformation and excellent customer experience.
ICT operates within a robust governance framework aligning technology strategy, product roadmaps, and service performance with institutional priorities.
What you would be doing
In this role, you will support the delivery of integrated communications and engagement activity across ICT, helping colleagues and students understand and engage with important digital services, projects and change initiatives. You will:
- develop and deliver communications content and campaigns that support ICT priorities, services and product launches
- translate complex technical information into clear, accessible and compelling content for a range of audiences
- create and commission content in a variety of formats, including copy, presentations, video and digital or print assets
- support and maintain key ICT communications channels, including webpages, SharePoint and ICT’s subscription e-newsletter
- work with ICT teams and wider stakeholders to plan targeted communications and engagement activity
- provide communications advice on messaging, planning, channels and best practice
- support events and promotional activity aligned to ICT’s strategic goals
- monitor engagement and feedback to help improve communications effectiveness and audience experience
- contribute to communications for key ICT initiatives linked to Imperial’s wider Digital Plan
This role would suit someone who is comfortable drafting a web update, shaping a campaign, supporting an event and working closely with stakeholders to bring technical stories to life.
What we are looking for
We are looking for someone with strong communications skills, excellent judgement and a collaborative approach, who enjoys working in a fast-paced environment with a varied portfolio.
What you should be able to demonstrate
- experience of working in internal communications in a complex organisation with diverse audiences
- experience of delivering clear, tailored communications that help people understand services, projects or change
- excellent writing, editing and proofreading skills, with the ability to adapt tone and style for different audiences and channels
- strong organisational skills and attention to detail, with the ability to manage competing priorities
- confidence in building effective working relationships with a wide range of stakeholders
- experience of developing content across multiple channels, including digital platforms
- the ability to interpret complex or technical information and turn it into engaging, audience-focused communications
- good judgement, discretion and the ability to work independently as well as part of a team
- strong IT literacy, including Microsoft Office applications
What we can offer you
The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity. Benefit from sector-leading salary and remuneration package (including 41 days off a year and generous pension schemes). Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
Location
This is a full-time, open ended position based at White City campus (hybrid).
ICT Communications Officer in London employer: SONICOM
Imperial is an exceptional employer, offering the chance to work at a world-leading university where your contributions directly impact the digital experience of staff and students. With a strong focus on employee wellbeing, you will enjoy generous benefits such as 41 days of annual leave, flexible working arrangements, and access to on-site leisure facilities, all within a diverse and inclusive culture that fosters collaboration and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Communications Officer in London
✨Tip Number 1
Get your networking game on! Reach out to current employees at Imperial or in similar roles. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Show off your skills! Prepare a portfolio of your best communications work. Whether it’s a snazzy presentation or a clever social media campaign, having tangible examples will make you stand out during interviews.
✨Tip Number 3
Tailor your approach! When you get the chance to meet with the hiring team, make sure to highlight how your experience aligns with their ICT priorities. Show them you understand their needs and can help drive their digital transformation.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace ICT Communications Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ICT Communications Officer role. Highlight your experience in internal communications and how it aligns with the job description. We want to see how you can turn complex info into engaging content!
Showcase Your Writing Skills:Since this role is all about clear communication, include examples of your writing. Whether it's web updates, campaigns, or newsletters, we love seeing how you adapt your tone and style for different audiences. Don't hold back!
Be Specific About Your Experience:When detailing your past roles, focus on specific projects or initiatives where you made a difference. Mention any experience with digital platforms and how you’ve engaged diverse audiences. We’re keen to know how you’ve contributed to similar goals!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Imperial!
How to prepare for a job interview at SONICOM
✨Know Your Audience
Before the interview, research the university's ICT Division and its key priorities. Understand their digital products and services, especially around cyber security, AI, and sustainability. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Writing Skills
Prepare examples of your previous work that demonstrate your ability to translate complex information into clear, engaging content. Bring along samples of communications you've created, whether they’re web updates, newsletters, or presentations, to showcase your writing and editing prowess.
✨Engage with Stakeholders
Be ready to discuss how you've successfully collaborated with various stakeholders in past roles. Share specific examples of how you’ve built relationships and worked together to deliver effective communications. This will highlight your collaborative approach, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the ICT Division’s current projects and future initiatives. Inquire about their communication strategies and how they measure engagement. This not only shows your interest but also gives you a chance to demonstrate your understanding of the role and its impact.
