At a Glance
- Tasks: Provide friendly first-line IT support to staff, students, and visitors.
- Company: Join the leading computer science department at Imperial College London.
- Benefits: Enjoy 43 days of annual leave, flexible working, and a generous salary package.
- Other info: Be part of a diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic academic environment while solving tech challenges.
- Qualifications: Experience in IT support and a good understanding of desktop environments required.
The predicted salary is between 24300 - 29700 £ per year.
The Department of Computing is a leading computer science department in the UK. The Computing Support Group (CSG) provides the IT services that support teaching, research and day-to-day departmental activities.
As a Computer Support Officer (Help Desk), you will provide friendly, responsive first-line IT support to staff, students and visitors. You will help resolve a wide range of technical issues, build positive relationships with users, and contribute to the ongoing improvement of IT services across a busy and dynamic academic environment.
What you would be doing
- You will provide responsive first-line IT support to staff, students and visitors, managing requests from initial contact through to resolution.
- You will troubleshoot a wide range of technical issues, support user accounts and IT equipment, and provide assistance across devices, networks, AV and teaching environments.
- You will also support IT services for teaching, research and student projects, while contributing to service improvements, documentation and the introduction of new technologies.
- Working closely with colleagues and external suppliers, you will help deliver reliable, secure and user-focused IT services across the Department.
What we are looking for
- We are looking for someone with a good level of education, ideally including a qualification in IT, Computer Science, Information Technology or a related subject, or equivalent relevant experience.
- You will have experience working in an IT support, service desk or customer-facing technical support role, with a strong understanding of desktop environments and IT hardware.
- You will have experience diagnosing and resolving a range of technical issues and supporting operating systems, including macOS, Windows and Linux.
- A good understanding of hardware, networking and IT infrastructure is important, along with experience using diagnostic, maintenance and security tools.
- Knowledge of Linux package management systems such as apt and yum would also be beneficial.
- You will be a strong problem solver with excellent customer service and communication skills, able to support both technical and non-technical users.
- You will be comfortable managing multiple requests, prioritising your workload and escalating issues when appropriate.
- We are also looking for someone who can work independently while being a collaborative and supportive member of the wider team, contributing to service improvements and effective IT support across the Department.
What we can offer you
- The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
- Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Should you require any further details on the role please contact: Marina Hall.
Successful candidates will normally be appointed at the bottom of the salary scale. Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact. Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network. This is your chance to help shape the future. We hope you’ll join us at Imperial College London.
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community. Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
Computer Support Officer (Help Desk) in London employer: SONICOM
Imperial College London is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within its International Relations Office. Employees benefit from a strong commitment to professional development, flexible working arrangements, and the opportunity to engage with diverse global stakeholders, making it a rewarding place to contribute to impactful international initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Computer Support Officer (Help Desk) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SONICOM values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges SONICOM might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to SONICOM
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We think you need these skills to ace Computer Support Officer (Help Desk) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SONICOM.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SONICOM. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SONICOM
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
