At a Glance
- Tasks: Create engaging content to communicate ICT services and initiatives to staff and students.
- Company: Join a world-leading university's ICT Division focused on digital transformation.
- Benefits: Enjoy 41 days off, flexible working, and a generous salary package.
- Other info: Collaborative environment with excellent career growth and wellbeing support.
- Why this job: Make a real impact by shaping communications that enhance the digital experience.
- Qualifications: Strong communication skills and experience in internal communications are essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you a skilled communications professional who enjoys turning complex information into clear, engaging content? Imperial is seeking an ICT Communications Officer to help shape and deliver communications that inform and inspire staff and students about the digital products, services and initiatives provided by our Information and Communication Technologies (ICT) Division.
Working as part of a small, collaborative team, you will create high-quality, audience-focused communications across a range of channels, supporting key ICT priorities including cyber security, AI, sustainability and digital transformation. This is an exciting opportunity to contribute to communications that help one of the world’s leading universities deliver its Digital Plan and improve the experience of its community.
The ICT Communications Officer sits within the Internal Communications team in the Communications Division and works closely with colleagues across ICT and the wider university to deliver communications that support service awareness, engagement and digital change.
About ICT
Imperial’s Information and Communication Technologies (ICT) Division enables world-class teaching, research, and operations by delivering secure, reliable, and innovative digital solutions, guided by the university’s Digital Plan. With over 300 colleagues and under the guidance of the Chief Information Officer, ICT manages a vast IT estate that spans student lifecycle systems, the digital campus, research computing, finance and HR platforms, data and analytics, and cybersecurity, while partnering across the university to drive digital transformation and excellent customer experience.
What you would be doing
In this role, you will support the delivery of integrated communications and engagement activity across ICT, helping colleagues and students understand and engage with important digital services, projects and change initiatives. You will:
- develop and deliver communications content and campaigns that support ICT priorities, services and product launches
- translate complex technical information into clear, accessible and compelling content for a range of audiences
- create and commission content in a variety of formats, including copy, presentations, video and digital or print assets
- support and maintain key ICT communications channels, including webpages, SharePoint and ICT’s subscription e-newsletter
- work with ICT teams and wider stakeholders to plan targeted communications and engagement activity
- provide communications advice on messaging, planning, channels and best practice
- support events and promotional activity aligned to ICT’s strategic goals
- monitor engagement and feedback to help improve communications effectiveness and audience experience
- contribute to communications for key ICT initiatives linked to Imperial’s wider Digital Plan
This role would suit someone who is comfortable drafting a web update, shaping a campaign, supporting an event and working closely with stakeholders to bring technical stories to life.
What we are looking for
We are looking for someone with strong communications skills, excellent judgement and a collaborative approach, who enjoys working in a fast-paced environment with a varied portfolio. What you should be able to demonstrate:
- experience of working in internal communications in a complex organisation with diverse audiences
- experience of delivering clear, tailored communications that help people understand services, projects or change
- excellent writing, editing and proofreading skills, with the ability to adapt tone and style for different audiences and channels
- strong organisational skills and attention to detail, with the ability to manage competing priorities
- confidence in building effective working relationships with a wide range of stakeholders
- experience of developing content across multiple channels, including digital platforms
- the ability to interpret complex or technical information and turn it into engaging, audience-focused communications
- good judgement, discretion and the ability to work independently as well as part of a team
- strong IT literacy, including Microsoft Office applications
What we can offer you
The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity. Benefit from sector-leading salary and remuneration package (including 41 days off a year and generous pension schemes). Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.
Location
This is a full-time, open ended position based at White City campus (hybrid).
ICT Communications Officer employer: SONICOM
Imperial is an exceptional employer, offering the chance to work at a world-leading university where your contributions directly impact the digital experience of staff and students. With a strong focus on employee wellbeing, the company provides generous benefits such as 41 days of annual leave, flexible working arrangements, and access to on-site leisure facilities, all within a diverse and inclusive work culture that fosters collaboration and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Communications Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Imperial, especially in the ICT Division. A friendly chat can give us insider info on the role and help us stand out when we apply.
✨Tip Number 2
Show off our skills! Prepare a portfolio showcasing our best communications work. Whether it’s a campaign we’ve led or content we’ve created, having tangible examples will impress the hiring team.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing answers to common questions about internal communications and digital transformation. We want to sound confident and knowledgeable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our submission to highlight how we align with Imperial’s Digital Plan and ICT priorities.
We think you need these skills to ace ICT Communications Officer
Some tips for your application 🫡
Know Your Audience:Before you start writing, think about who will be reading your application. Tailor your content to resonate with the diverse audience at Imperial, showcasing how your skills can engage both staff and students.
Showcase Your Skills:Highlight your strong communications skills and experience in internal communications. Use specific examples to demonstrate how you've turned complex information into clear, engaging content in the past.
Be Clear and Concise:Keep your writing straightforward and to the point. Avoid jargon unless necessary, and make sure your application reflects your ability to communicate effectively across various channels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at SONICOM
✨Know Your Audience
Before the interview, take some time to research the university's ICT Division and its key priorities. Understanding their focus on cyber security, AI, sustainability, and digital transformation will help you tailor your responses and demonstrate that you're aligned with their goals.
✨Showcase Your Writing Skills
Since the role involves creating clear and engaging content, be prepared to discuss your writing process. Bring examples of your previous work that showcase your ability to translate complex information into accessible language. This could be anything from web updates to campaign materials.
✨Engage with Stakeholders
Highlight your experience in collaborating with various stakeholders. Be ready to share specific examples of how you've built effective working relationships in past roles. This will show that you can navigate a complex organisation and engage diverse audiences effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and judgement. Think of scenarios where you had to manage competing priorities or adapt your communication style for different audiences. Practising these responses will help you feel more confident during the interview.
