At a Glance
- Tasks: Provide one-to-one advice to students and deliver engaging outreach activities.
- Company: Join the vibrant community at Imperial College's Students' Union.
- Benefits: Enjoy 25 days holiday, professional development, and a relaxed work environment.
- Other info: Be part of a diverse team committed to student wellbeing and empowerment.
- Why this job: Make a positive impact on students' lives while developing your skills.
- Qualifications: Experience in providing support and excellent communication skills required.
The predicted salary is between 24750 - 30250 £ per year.
We're looking for a friendly, proactive Advice Caseworker (Outreach Specialist) to join our high performing Advice Service. This is a unique role combining student advice and outreach. You'll provide one-to-one advice to students on academic matters, while also developing and delivering engaging outreach activities that help students understand the support available to them. We're looking for someone who enjoys working with people, is confident communicating with a wide range of audiences, and is passionate about improving the student experience.
What you would be doing:
- You will provide confidential, impartial advice and guidance to students on academic regulations and procedures, helping them understand their options and navigate challenging situations.
- Through appointments, meetings and written correspondence, you will support students in resolving issues while maintaining accurate case records and ensuring a high standard of service delivery.
- Working closely with College departments and external organisations, you will help students access the support they need and contribute to identifying trends and emerging issues affecting the student experience.
- Your insights will help inform the Union's advocacy work and support positive change across the University.
- Alongside your advice responsibilities, you will develop and deliver a programme of outreach activities designed to raise awareness of the Advice Service and wider Union initiatives.
- This will include promoting the service at Welcome events, delivering presentations, maintaining a visible presence across campuses and building relationships with key stakeholders to ensure students can easily access support.
- You will also measure the impact of outreach and engagement activities, using data and feedback to continually improve the programme.
- In addition, you will contribute to training students, colleagues and elected officers, participate in relevant meetings and working groups, and support the Union's strategic commitment to student wellbeing, engagement and empowerment.
What we are looking for:
- We are looking for a compassionate and proactive individual who is excited about supporting students and helping people navigate challenging situations.
- You will have experience providing advice, guidance or one-to-one support through appointments, meetings, calls or similar settings, with the ability to build trust, communicate clearly and maintain confidentiality.
- You will be highly organised, able to manage competing priorities, maintain accurate records and produce clear written communications, while demonstrating a strong commitment to equality, diversity and inclusion.
- You will also be confident engaging with a wide range of audiences and promoting services through presentations, events or other outreach activities.
- Experience of encouraging participation, building relationships and delivering impactful engagement initiatives will be valuable, as will an understanding of the issues affecting students and young people.
- Above all, you will be someone who enjoys working collaboratively and takes a student-centred approach to their work.
What we can offer you:
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures).
- Bicycle loan scheme.
- Season ticket loan.
- Excellent professional development opportunities and many more.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.
Advice Caseworker (Outreach Specialist) employer: SONICOM
At SONICOM, we pride ourselves on being an excellent employer by fostering a diverse and inclusive research environment that encourages collaboration and innovation. Our commitment to employee growth is reflected in our sector-leading salary and opportunities for professional development, making this an ideal place for passionate individuals to thrive in the field of mitochondrial medicine.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Caseworker (Outreach Specialist)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at SONICOM.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from SONICOM!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like SONICOM, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at SONICOM or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Advice Caseworker (Outreach Specialist)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to SONICOM:Before hitting send, make sure to tailor your application specifically to SONICOM! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at SONICOM
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
