Service Centre Assistant

Job Title: Service Centre Assistant

Location: 1 Mabledon Place, WC1H 9AX

Salary range: Up to £27,352 DOE

About us:

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres.

Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH).

Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country.

About the role:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you to become a valued member of our team!

As a Service Centre Assistant, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction. Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone. Your contact will be with Patients, Doctors Surgeries, Hospitals and our Laboratories and Support Staff. The work is varied, where you will be handling incoming calls as well as making outbound calls to our clients and customers internally and externally, whilst also handling some administration work throughout the day.

Key Requirements

• Strong experience in working in a busy environment handling large volumes of telephone calls with a combination of some administration work with ease and efficiency. Excellent command of the English language to effectively communicate with customers.
• Ability to prioritise and manage workload effectively in a dynamic Contact Centre environment.
• Degree Educated with a Science subject – you translate from the Science world to the public, so a background in a Biological Science subject particularly interesting as you will be familiar with the terminology
• Comfortable working in a corporate environment as part of a team within the service centre with a total of 26 staff, with an administration team consists of three team members, with a team of 16 staff handling inbound calls therefore supporting one another is essential.
• Proficient in various systems and experienced in using Microsoft Office package.

This role is a full time hybrid role based on various shift pattern, working 40 hours per week with shifts ranging between 0700-2300 (Monday to Friday) Flexibility required to work Saturdays between the hours of 0700-2300, Sundays 0900-1800 and Bank Holidays working 0900-1730. Weekend hours and Bank Holiday hours are paid as overtime. Weekends and Bank holidays are working from home and to therefore have the ability to work from home effectively

At TDL we offer a variety of excellent staff benefits including but no limited to:

• Annual performance related salary review

• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms

• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians

• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter

• Permanent Health Insurance and Death in Service Cover

• Life Assurance – providing salary continuation for long term illness (six months qualifying period)

• Employee Assistance Programme – supporting staff wellbeing

• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket

• Perkbox – Access to additional staff perks and benefits such as high street discounts

• Company Pension Scheme – company and staff contributions which increase with service

• Competitive annual leave allowance – 23 days

If you are ready to embark on a rewarding career where you can truly make a difference, apply now to join our team as a Service Centre Assistant! We look forward to welcoming you

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

We respect and value the diversity of our staff and welcome applications from diverse communities.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA