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- Tasks: Provide telephone and chat-based screenings for medical and mental health concerns.
- Company: Sonder is revolutionising workplace wellbeing with tech and human expertise, supporting over 1 million members globally.
- Benefits: Enjoy 25 days annual leave, free access to the Sonder app, and team social events.
- Why this job: Join a passionate team making a real impact on people's lives in a dynamic environment.
- Qualifications: Minimum 4 years nursing experience, triage trained, and excellent communication skills required.
- Other info: Flexible work-from-home options available after training; commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
An Exciting Time to Join Sonder! Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
The role
As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/7 rotating roster.
The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills. This role requires you to be based in London, with most shifts requiring in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.
What you’ll be doing:
- Conduct telephone and chat-based screenings to assess medical and mental health concerns.
- Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
Who are we looking for?
The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team:
- Minimum of 4 years of nursing experience, with experience in Accident and emergency experience and Triage trained.
- Telehealth or Critical Care (ICU) is highly desirable.
- Band 6 experience.
- Proven problem-solving skills with exceptional attention to detail.
- Strong organisational and time management skills, capable of working independently and within a team.
- Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
- High level of self-motivation and proactive in enhancing personal performance.
- Confidence in using technology platforms and a commitment to ongoing professional development.
- Bachelor of Nursing/BSc(Hons) registered with NMC board without restrictions.
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- Certified MTS training
- 25 days annual leave plus public holidays
- Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
- Free coffee on Tuesdays and catered lunch on Thursdays.
- Team social fund to connect with your team, plus monthly company wide social events.
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a DBS check.
Teletriage Nurse - 12 month fixed term contract employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teletriage Nurse - 12 month fixed term contract
✨Tip Number 1
Familiarise yourself with Sonder's mission and values. Understanding their commitment to workplace wellbeing and how they blend technology with human expertise will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your telehealth experience and any specific triage training you've received. Be prepared to discuss real-life scenarios where you've successfully assessed and prioritised care, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Network with current or former employees of Sonder on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Demonstrate your adaptability and willingness to learn new technologies. Since the role involves using a mobile platform for support, showcasing your confidence in tech and your commitment to ongoing professional development will make you stand out.
We think you need these skills to ace Teletriage Nurse - 12 month fixed term contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Teletriage Nurse at Sonder. Familiarise yourself with the job description and think about how your experience aligns with their needs.
Tailor Your CV: Customise your CV to highlight relevant nursing experience, particularly in triage, telehealth, or critical care. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for workplace wellbeing and your commitment to providing high-quality care. Use specific examples from your past experiences to illustrate your skills and how they relate to the role at Sonder.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sonder
✨Showcase Your Experience
Make sure to highlight your nursing experience, especially in accident and emergency or triage. Be prepared to discuss specific situations where you successfully assessed and prioritised care for patients.
✨Demonstrate Communication Skills
As a Teletriage Nurse, excellent communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to role-play a scenario, so be ready to demonstrate your skills.
✨Emphasise Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in your previous roles. Discuss your thought process and the innovative solutions you implemented, as this aligns with Sonder's values of finding creative solutions.
✨Familiarise Yourself with Technology
Since the role involves using technology platforms, brush up on any relevant tools or software you may encounter. Being confident in your tech skills will show that you're ready to adapt to Sonder's digital environment.
