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- Tasks: Support members with mental health and safety issues via instant messaging and phone.
- Company: Sonder is revolutionising workplace wellbeing with tech-driven support and a dedicated team.
- Benefits: Enjoy flexible shifts, a learning fund, wellbeing initiatives, and social events.
- Why this job: Join a passionate team making a real impact on workplace health and safety.
- Qualifications: Experience in high-pressure environments; passion for mental health is a plus.
- Other info: Rotating shifts available; commitment to diversity and inclusion in hiring.
The predicted salary is between 30000 - 42000 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best – wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals – ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
An Exciting Time to Join Sonder!
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role
Reporting to the Member Support Manager, you will act as the first point of contact for members who need our help. You’ll support members with issues relating to mental health, wellbeing and physical safety. You will communicate with our members via Instant message and phone using the bespoke systems our in-house engineers have built.
Supported by the right training, you will confidently handle critical situations. You will use your judgment along with the support of your Supervisor to provide the right support to our Members.
We provide 24/7 support, so we need you to be happy joining our rotating roster. Shifts are projected well in advance to allow personal planning, balance, and flexibility.
This role would be suitable for someone who is looking for full time opportunities (37.5 hours per week) and is happy to work in an office-based role.
What you’ll be doing
- Coordinate a wide variety of emergency and non-emergency requests under the guidance of our Shift Supervisor
- Work with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation
- You may occasionally liaise with external stakeholders to ensure the best outcome for the member
- Provide input into operational processes and functionality.
- Office-based role.
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you – the ideal candidate – will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team;
- Experience working in a complex high pressure environment, operations or inbound call centre is desirable.
- Exposure to social work or mental health industry through work or education is highly desirable
- Superior English communication skills – fluency in other languages is helpful but not required.
- Experience managing multiple tasks.
- Resilient
- Strong problem-solving skills.
Care Specialists are scheduled to work a rotating roster. Working across our UK operational hours of 7am – 11pm Monday to Sunday. Shifts are 7.5 hours, below are some examples of what a shift time could look like:
- Morning: 07:00 – 15:00
- Day: 09:00 – 17:00
- Afternoon: 13:00 – 21:00
Why join Sonder?
You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Member Support Team and as we continue to grow, there will be plenty of development opportunities.
- Central London HQ with a access to local gyms
- Pension contributions
- Learning fund (annual) + 2 days of study leave to support your personal development
- Wellbeing fund
- Paid parental leave
- Induction and onboarding designed to make you succeed in your new role
- Team social fund to connect with your team, plus company wide social events
- Volunteer leave – 2 days per year to participate in meaningful causes and contribute back to the community
Check out our life page for more info –
A t Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a DBS Check
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Support Coordinator - London employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Coordinator - London
✨Tip Number 1
Familiarise yourself with Sonder's mission and values. Understanding their commitment to workplace wellbeing and how they blend technology with human expertise will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight any relevant experience in high-pressure environments or mental health support. Be prepared to discuss specific situations where you've successfully managed crises or provided support, as this will demonstrate your capability to handle the role's demands.
✨Tip Number 3
Practice your communication skills, especially in English. Since superior communication is a key requirement, consider role-playing scenarios where you might need to provide support over the phone or via instant messaging to build your confidence.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Since the role requires a rotating roster, showing that you're adaptable and willing to work various shifts will make you a more attractive candidate.
We think you need these skills to ace Support Coordinator - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Coordinator position. Tailor your application to highlight how your skills and experiences align with what Sonder is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for workplace wellbeing and your understanding of the role. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to work in high-pressure environments.
Highlight Relevant Experience: In your CV, emphasise any experience you have in mental health, social work, or customer support roles. Be sure to include any relevant qualifications or training that would make you a strong candidate for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves communication with members.
How to prepare for a job interview at Sonder
✨Understand Sonder's Mission
Before your interview, take some time to research Sonder's mission and values. Understanding their commitment to workplace wellbeing and how they blend technology with human expertise will help you align your answers with their goals.
✨Showcase Relevant Experience
Be prepared to discuss your experience in high-pressure environments, especially if you've worked in mental health or support roles. Highlight specific examples where you successfully managed multiple tasks or resolved complex issues.
✨Demonstrate Communication Skills
Since the role involves communicating with members via instant messaging and phone, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your previous roles.
✨Emphasise Your Growth Mindset
Sonder is looking for candidates with a growth mindset. Be ready to discuss how you've embraced challenges in the past, what you've learned from them, and how you plan to continue developing your skills in this new role.
