Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer satisfaction and retention while managing the entire customer lifecycle.
- Company: Leading workplace wellbeing provider in the UK with a focus on diversity and inclusion.
- Benefits: Hybrid working environment, professional development opportunities, and a supportive culture.
- Why this job: Make a real impact on enterprise customer success and build strategic relationships.
- Qualifications: Over 5 years of SaaS experience and strong commercial negotiation skills.
- Other info: Join a dynamic team committed to enhancing workplace wellbeing.
The predicted salary is between 43200 - 72000 £ per year.
A leading workplace wellbeing provider in the UK is seeking a Senior Customer Success Manager to enhance enterprise customer satisfaction and retention. You will manage the entire customer lifecycle, ensuring successful onboarding and strategy execution.
The ideal candidate has over 5 years of SaaS experience, strong commercial negotiation skills, and the ability to build strategic customer relationships.
This role offers a hybrid working environment, professional development opportunities, and a commitment to diversity and inclusion.
Senior Enterprise CSM - UK Growth & Renewals (Hybrid) employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enterprise CSM - UK Growth & Renewals (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This helps us articulate our experience and skills confidently, especially when discussing SaaS and customer success strategies.
✨Tip Number 4
Follow up after the interview! A simple thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Enterprise CSM - UK Growth & Renewals (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Success Manager role. Highlight your SaaS experience and any relevant achievements in customer satisfaction and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and executed strategies in previous positions.
Showcase Your Negotiation Skills: Since strong commercial negotiation skills are key for this position, include examples in your application that demonstrate your ability to negotiate effectively and achieve positive outcomes for customers.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status.
How to prepare for a job interview at Sonder
✨Know Your SaaS Inside Out
Make sure you brush up on your SaaS knowledge before the interview. Understand the company's products and how they enhance workplace wellbeing. Be ready to discuss how your experience aligns with their offerings and how you can contribute to customer satisfaction and retention.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you've successfully navigated challenges. Highlight your strategies for achieving win-win outcomes, as this role requires strong commercial negotiation skills. Practising these scenarios can help you articulate your approach clearly during the interview.
✨Build a Connection with the Interviewers
Remember, it's not just about what you know but also about how you connect with others. Show genuine interest in the interviewers and the company culture. Ask insightful questions about their approach to customer success and how they foster diversity and inclusion within the team.
✨Demonstrate Your Strategic Thinking
Be prepared to discuss how you would manage the entire customer lifecycle. Think about strategies you've implemented in previous roles that led to successful onboarding and retention. Use specific metrics or outcomes to illustrate your impact, as this will show your ability to execute strategy effectively.
