At a Glance
- Tasks: Be the first point of contact for members needing mental health and wellbeing support.
- Company: Sonder, a supportive and inclusive organisation focused on mental health.
- Benefits: 25 days annual leave, parental leave, and professional development contributions.
- Other info: Join a dynamic team in a 24/7 operation with growth opportunities.
- Why this job: Make a real difference in people's lives while working with a passionate team.
- Qualifications: Strong communication skills and a desire to help others.
The predicted salary is between 30000 - 40000 £ per year.
Sonder is looking for a Member Support Representative in Manchester to be the first point of contact for members seeking support with mental health, wellbeing, and safety issues. You will assist members through instant messaging and phone calls, working closely with a team of Nurses and Psychologists.
The role supports a 24/7 operation with core hours from 7:00 am to 11:30 pm. Benefits include:
- 25 days of annual leave
- Parental leave
- Professional development contributions
An inclusive work environment is fostered.
24/7 Crisis & Member Support Coordinator in Manchester employer: Sonder
Sonder is an exceptional employer that prioritises the mental health and wellbeing of both its members and employees. Located in Manchester, we offer a supportive and inclusive work culture, with generous benefits such as 25 days of annual leave and opportunities for professional development, ensuring that our team members can grow and thrive in their roles while making a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Crisis & Member Support Coordinator in Manchester
✨Tip Number 1
Make sure you know the ins and outs of Sonder's mission and values. When you get that chance to chat with them, show how your passion for mental health aligns with their goals. It’s all about connecting on a deeper level!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members through calls and messages, being clear and empathetic is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work at Sonder. Plus, they might even give you some tips for your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 24/7 Crisis & Member Support Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Member Support Representative role. Highlight your experience in mental health and wellbeing support, as well as any relevant skills that align with what Sonder is looking for.
Show Your Passion:Let us see your enthusiasm for helping others! Share personal experiences or motivations that drive you to work in mental health support. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sonder
✨Know Your Stuff
Familiarise yourself with Sonder's mission and values, especially around mental health and wellbeing. Understand the role of a Member Support Representative and be ready to discuss how your skills align with their needs.
✨Show Empathy
As this role involves supporting members through sensitive issues, practice demonstrating empathy in your responses. Think of examples from your past experiences where you’ve successfully supported someone in need.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle crisis situations. Prepare by thinking through potential scenarios you might face and how you would respond effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the support provided to staff. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
