At a Glance
- Tasks: Provide teletriage support, assess member conditions, and coordinate care with healthcare professionals.
- Company: Join Sonder, a fast-growing company transforming workplace wellbeing through tech and human expertise.
- Benefits: Enjoy 25 days annual leave, flexible working, and free access to the Sonder app for you and your family.
- Other info: Diverse and inclusive workplace committed to supporting all backgrounds.
- Why this job: Make a real impact on people's lives while working in a collaborative and vibrant team.
- Qualifications: Registered Nurse with triage experience and strong communication skills.
The predicted salary is between 37338 - 44962 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
An Exciting Time to Join Sonder! Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role: As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/7 rotating roster. The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills. This role requires you to be based in the London office, with most shifts requiring in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role. This position is a 12 month contract.
What you’ll be doing:
- Triaging patients with a variety of acute and chronic conditions; medical, mental health, safety and social issues.
- Provide thorough triage and assessment.
- Utilising the Manchester Tele-Triage System (MTS) assessing and following up with patients.
- Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
- Collaborate with a team of doctors, nurses, and mental health professionals to provide the most appropriate and accessible outcome to our patients.
Who are we looking for? What you bring to the team:
- Bachelor of Nursing/BSc(Hons) registered with NMC board without restrictions.
- Band 6 experience with a strong background of accident and emergency.
- Nursing experience including: Triage - Mandatory, Emergency Department - Mandatory, Mental Health.
Why join Sonder? At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- Hybrid and flexible working environment.
- Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
- 25 days annual leave plus public holidays.
- Our employees and their families get free access to the Sonder app with 24/7 support.
Sonder is for Everyone: At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.
Teletriage Nurse - Contract Role in London employer: Sonder
Sonder is an exceptional employer that prioritises the wellbeing of its employees while making a significant impact on workplace health and safety. With a vibrant and collaborative work culture, employees enjoy a hybrid working environment, generous annual leave, and access to 24/7 support through the Sonder app. The company is committed to diversity and inclusion, offering meaningful growth opportunities for passionate professionals looking to drive change in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Teletriage Nurse - Contract Role in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at Sonder. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Teletriage Nurse role.
✨Tip Number 2
Prepare for the interview by brushing up on your triage skills and understanding the Manchester Tele-Triage System. We want to see how you handle real-life scenarios, so think of examples from your experience that showcase your problem-solving abilities and teamwork.
✨Tip Number 3
Show your passion for workplace wellbeing! When you get the chance to chat with us, let your enthusiasm for using technology and human expertise to make a difference shine through. We love candidates who are genuinely excited about our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Sonder and contributing to our mission of transforming workplace wellbeing.
We think you need these skills to ace Teletriage Nurse - Contract Role in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in triage and emergency nursing. We want to see how your skills align with our mission at Sonder!
Showcase Your Passion:Let us know why you’re excited about the role and how you can contribute to transforming workplace wellbeing. A genuine passion for helping others will definitely catch our eye!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without any fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sonder
✨Know Your Stuff
Make sure you brush up on your nursing knowledge, especially around triage and mental health. Familiarise yourself with the Manchester Tele-Triage System (MTS) as it’s crucial for the role. Being able to discuss specific cases or scenarios will show your expertise and confidence.
✨Show Your Compassion
Sonder values compassion in their team. Prepare examples from your past experiences where you’ve demonstrated empathy and support for patients. This could be through difficult conversations or providing care under pressure. Let your passion for helping others shine through!
✨Team Player Vibes
Highlight your ability to work collaboratively with multidisciplinary teams. Think of instances where you’ve successfully coordinated with other healthcare professionals. Emphasising your teamwork skills will resonate well with Sonder’s commitment to a collaborative environment.
✨Flexibility is Key
Since the role requires working across a 24/7 rotating roster, be ready to discuss your availability and flexibility. Mention any previous experience with shift work and how you manage your time effectively. Showing that you can adapt to different schedules will be a big plus!
