General Manager, London

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience. Our properties are located in the world's most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world's largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees. Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we're building something that's reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.

The General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder, you will be responsible for ensuring the success of properties under your guidance, which includes delivering an upscale guest experience, driving growth, maximizing revenue and controlling costs to achieve strong results against key metrics, and creating a memorable guest experience that drives repeat guests. The General Manager will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will be responsible for consistently delivering upon financial and guest satisfaction metrics framed within our brand promise across your assigned properties within a city or across markets.

If you have an entrepreneurial mindset and natural desire to get stuff done, we definitely want to hear from you.

AT SONDER YOU WILL:

• Recruit, build and lead a dynamic team of individuals focused on authentic hospitality and efficient operations.
• Create, deliver, and maintain a service-oriented local team culture rooted in guest centricity, helping us to create amazing experiences.
• Manage your assigned properties, including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability.
• Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level.
• Build and develop strong relationships with support departments, especially Sales, Revenue, Technology, Finance and People Services in order to communicate needs and drive change, leveraging a cross functional matrix to support local operations.
• Build and manage relationships with landlords, asset managers, and property owners of both hotel and apartment buildings to ensure successful operating partnerships.
• Develop a strong understanding of the regulatory framework for the relevant country/market, ensuring compliance to the applicable rules as to Fire & Life Safety, Hotel Star systems, apartment use restrictions, property tax and local tourism tax schemes, and government reporting requirements.
• Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business.
• Partner with other Sonder properties in your market or region to create and share scalable best practices.

WHAT WE LOOK FOR:

• Minimum ten (10) years of experience in hospitality, hotel operations, management, professional services or other related fields.
• Preferred experience with managing Marriott branded hotels.
• An analytical and data-driven decision making mentality.
• A visible, hands-on leader with experience within a lean operating model.
• Proven track record of leading, managing, and developing high-performing teams.
• An ultimate team player with strong written, verbal and asynchronous communication skills.
• Strength in building positive cross-functional relationships to accomplish goals.
• Out-of-the-box thinker who will find creative ways to hit growth targets, yet understands our "freedom within a framework" culture.
• Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively.
• A productive leader who embraces and is comfortable with modern tools like Google Workspace, Slack and Asana.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation.
• Medical, dental and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonders.
• Workplace flexibility (for remote-specified positions only).

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.