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- Tasks: Be the face of Sonder, ensuring guests have an amazing experience from check-in to checkout.
- Company: Sonder is revolutionising hospitality with unique stays and a tech-savvy approach.
- Benefits: Enjoy competitive pay, travel perks, flexible vacation, and wellness days.
- Why this job: Join a dynamic team focused on guest satisfaction and a vibrant workplace culture.
- Qualifications: Experience in hospitality or customer service, strong problem-solving skills, and a positive attitude.
- Other info: Must be open to overnight shifts; smartphone access required for work.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Front Desk Hospitality Agent (Overnight), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a05405ccbccb
Job Views:
28
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out to find out more about our Culture and Principles.
Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
The Opportunity:
Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Who We Look For:
Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
Flexible schedule and open to working evenings, weekends, and holidays.
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
Proficiency in languages other than English is an asset.
This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
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We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
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Front Desk Hospitality Agent (Overnight) employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Hospitality Agent (Overnight)
✨Tip Number 1
Familiarise yourself with Sonder's unique approach to hospitality. Understanding their mission and values will help you align your responses during interviews, showcasing how you can contribute to their goal of delivering exceptional guest experiences.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've handled guest interactions, resolved issues, or improved guest satisfaction, as this will demonstrate your suitability for the Front Desk Hospitality Agent position.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you had to think on your feet. This role requires quick thinking and adaptability, so having a few stories ready will help you stand out during the interview process.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since this is an overnight position, expressing your willingness to work evenings, weekends, and holidays will demonstrate your commitment to the role and the team.
We think you need these skills to ace Front Desk Hospitality Agent (Overnight)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with guests, solved problems, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Sonder's mission. Mention specific examples of how you've provided exceptional guest service in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, communication, and computer literacy. Use specific examples to demonstrate these skills in action.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Sonder. Mention why you believe in their mission to revolutionise hospitality and how you can contribute to creating memorable guest experiences.
How to prepare for a job interview at Sonder
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Familiarise Yourself with Technology
Since Sonder uses a mobile app to enhance guest experiences, be prepared to discuss your comfort level with technology. Highlight any experience you have with similar systems or apps, and demonstrate your willingness to learn new tools.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've effectively resolved guest issues in the past. Focus on your proactive approach and ability to think on your feet, as these qualities are essential for the role.
✨Emphasise Team Collaboration
Sonder values teamwork, so be ready to discuss how you've successfully worked with others in a fast-paced environment. Highlight your flexibility and willingness to support colleagues, especially in back-of-house operations.
