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- Tasks: Be the face of Sonder, guiding guests through a tech-savvy hospitality experience.
- Company: Sonder is a global hospitality brand offering stylish apartments and boutique hotels.
- Benefits: Enjoy travel perks, flexible vacation, wellness days, and competitive compensation.
- Why this job: Join a dynamic team focused on delivering exceptional guest experiences in a fast-paced environment.
- Qualifications: Experience in hospitality or customer service, strong problem-solving skills, and a positive attitude required.
- Other info: Must have reliable transportation and be open to flexible working hours.
The predicted salary is between 24000 - 42000 ÂŁ per year.
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out to find out more about our Culture and Principles.
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
The Opportunity:
Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP
Who We Look For:
Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
Flexible schedule and open to working evenings, weekends, and holidays.
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
Proficiency in languages other than English is an asset.
This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog:
Instagram:
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
Front Desk Hospitality Agent employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Hospitality Agent
✨Tip Number 1
Familiarise yourself with Sonder's unique hospitality model and technology. Understanding how the Sonder app enhances guest experiences will allow you to engage confidently with guests and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved guest issues in previous roles. Highlighting your problem-solving abilities will resonate well with Sonder's commitment to exceptional guest service.
✨Tip Number 3
Network with current or former Sonder employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, which can significantly boost your chances of landing an interview.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work varied hours, including weekends and holidays. This is crucial for a role that requires adaptability in a fast-paced environment like Sonder.
We think you need these skills to ace Front Desk Hospitality Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with guests, solved problems, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Sonder's values. Mention specific experiences that demonstrate your ability to extend hospitality and provide exceptional guest service.
Showcase Problem-Solving Skills: In your application, include examples of how you've effectively resolved guest issues in the past. Highlight your proactive approach and ability to think on your feet, as these are key traits for a Front Desk Hospitality Agent.
Highlight Technical Proficiency: Since the role involves using technology, mention your comfort with various digital communication systems and applications. If you have experience with similar tools, be sure to include that in your application.
How to prepare for a job interview at Sonder
✨Know the Company Culture
Before your interview, take some time to understand Sonder's culture and leadership principles. Familiarise yourself with their commitment to hospitality and how they aim to create exceptional guest experiences. This will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Front Desk Hospitality Agent, your ability to interact positively with guests is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or provided outstanding service. Highlight your problem-solving skills and proactive approach.
✨Demonstrate Tech Savviness
Since Sonder uses technology to enhance guest experiences, be ready to discuss your comfort level with various digital tools and applications. Mention any relevant experience you have with customer-facing technology, as this will show your readiness to guide guests through the Sonder app.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations at the front desk. Think about common challenges in hospitality and prepare thoughtful responses that demonstrate your ability to remain calm under pressure and deliver excellent service.
