Counsellor

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best – wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real‑time support from a dedicated team of safety, medical, and mental health professionals – ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on‑the‑ground assistance to manage time‑sensitive incidents.

By harnessing real‑time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom‑line business outcomes.

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well‑capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

About The Role

As a Counsellor, you will provide short‑term, solution‑focused therapy to our members within a stepped care model. You will work with diverse individuals across various age groups and cultural backgrounds, supporting them with mental health challenges through online counselling sessions. This role involves delivering six counselling sessions per day, helping members develop self‑management strategies and achieve positive mental health outcomes. You will be supported by a multidisciplinary team, with access to monthly supervision and escalation pathways when needed.

What You’ll Be Doing

• Deliver short‑term, solution‑focused therapy to members within a stepped care model.
• Conduct six online counselling sessions per day.
• Work with members from diverse backgrounds, providing culturally safe and inclusive support.
• Assist members in developing self‑regulation strategies and achieving their mental health goals.
• Consult with internal and external health and wellbeing providers to implement individualised care plans.
• Maintain accurate and comprehensive case notes in compliance with best practice standards.
• Engage in regular clinical supervision, training, and quality assurance activities to ensure high professional standards.

Qualifications

• Minimum Level 4 Diploma in Therapeutic Counselling (though Level 5 or Degree/MSc is preferred).
• Must hold accreditation with a PSA‑registered body: BACP (British Association for Counselling and Psychotherapy), UKCP, or NCPS (National Counselling & Psychotherapy Society).
• Minimum of 3 years of direct experience in 1‑to‑1 therapy sessions with adults, including assessments, developing individualised treatment plans tailored to unique needs.
• Demonstrated experience in evidence‑based counselling.
• Documented completion of at least 450 clinical practice hours.
• A continuous improvement mindset with a focus on quality care and evidence‑based practice.
• Ability to work collaboratively in a multidisciplinary team and escalate concerns when necessary.
• Resilience and adaptability in managing complex situations.
• Excellent communication, interpersonal, and time management skills.

Why join Sonder?

• Hybrid and flexible working environment.
• 25 days annual leave plus public holidays.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return‑to‑work policy.
• £500 annual contribution as part of your development plan + 2 days of study leave.
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Access £125 annually to fund to invest in your wellbeing.
• Volunteer leave – 2 days per year to participate in meaningful causes and contribute back to the community.

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC.