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- Tasks: Lead a team to provide top-notch support and coach Care Specialists.
- Company: Wellbeing tech company focused on enhancing workplace wellness.
- Benefits: Flexible 24/7 shifts, competitive pay, and personal development opportunities.
- Why this job: Make a real difference in workplace wellbeing while developing your leadership skills.
- Qualifications: Strong leadership, critical thinking, and ability to thrive under pressure.
- Other info: Join a dynamic team dedicated to improving member support.
The predicted salary is between 36000 - 60000 £ per year.
A wellbeing technology company in the UK seeks a Shift Supervisor to lead its onsite Support Centre. Your role will involve ensuring high-quality member support, coaching Care Specialists, and managing critical incidents effectively.
The ideal candidate will possess strong leadership and critical thinking skills, thrive in high-pressure situations, and be flexible to work within a rotating 24/7 shift schedule.
This is a unique opportunity to make a real impact in workplace wellbeing, enhancing support delivery for all members.
24/7 Support Centre Lead & Mentor employer: Sonder
Contact Detail:
Sonder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Support Centre Lead & Mentor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in making a difference in workplace wellbeing.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a crisis. We want to hear how you’ve made an impact, especially in high-pressure situations. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral. Plus, it shows your commitment to being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 24/7 Support Centre Lead & Mentor
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that expertise to our Support Centre.
Demonstrate Critical Thinking: In your written application, give examples of how you've tackled challenging situations. We love candidates who can think on their feet, so share any experiences where your critical thinking made a difference.
Tailor Your Application: Make sure your application speaks directly to the job description. We’re looking for someone who understands the nuances of the role, so use keywords from the job listing to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in workplace wellbeing!
How to prepare for a job interview at Sonder
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values, especially around workplace wellbeing. Familiarise yourself with their support services and think about how your leadership experience can enhance their member support.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Be ready to discuss specific incidents where your critical thinking made a difference. This will demonstrate your capability to coach Care Specialists effectively.
✨Flexibility is Key
Since the role involves a rotating 24/7 shift schedule, be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience working flexible hours and how you thrive in dynamic environments.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about their approach to member support and how they measure success in the Support Centre. This shows you’re genuinely invested in making an impact.
