At a Glance
- Tasks: Provide vital support through telephone screenings for medical and mental health concerns.
- Company: Join Sonder, a leader in 24/7 real-time support and care.
- Benefits: Enjoy flexible working, 25 days annual leave, and free access to our support app.
- Other info: Embrace diversity in a supportive workplace that values every individual.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Must be a registered nurse with triage and emergency experience.
The predicted salary is between 38616 - 46141 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best – wherever they are. Sonder’s mobile platform provides 24/7, real‑time support from a dedicated team of safety, medical, and mental health professionals, ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support to offer on‑the‑ground assistance to manage time‑sensitive incidents. By harnessing real‑time insights, we enable organisations to take proactive steps toward a healthier, safer future, resulting in tangible business outcomes.
About the role
As a Teletriage Registered Nurse, you will provide telephone and messenger‑based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow‑ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. You’re required to work across a 24/7 rotating roster, be based in the London office with most shifts requiring in‑office attendance, and can work from home during unsocial hours once you have completed initial training and demonstrated competence. This position is a 12‑month contract.
What you’ll be doing:
- Triage patients with acute and chronic conditions, including medical, mental health, safety, and social issues.
- Utilise the Manchester Tele‑Triage System (MTS) to assess and follow up with patients.
- Determine urgency and criticality of member conditions to facilitate appropriate referrals.
- Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
- Make appointments on behalf of members and ensure continuous care by collaborating with multidisciplinary teams.
- Provide referrals to counselling and partner services according to member needs.
- Carry out follow‑up calls to evaluate the need for further assistance and support continuity of care.
- Collaborate with doctors, nurses, and mental health professionals to deliver the most appropriate outcomes for patients.
Who are we looking for?
What you bring to the team:
- Bachelor of Nursing/BSc(Hons) registered with the NMC board without restrictions.
- Band 6 experience with a strong background in accident and emergency.
- Required nursing experience: Triage (mandatory), Emergency Department (mandatory), and Mental Health.
Why join Sonder:
- Hybrid and flexible working environment that balances in‑office collaboration with work‑from‑home flexibility.
- 25 days annual leave plus public holidays.
- Free access to the Sonder app with 24/7 support for employees and their families.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs, and we are proud to be an inclusive employer. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check. We are an equal‑opportunity employer. All hiring decisions are based on merit, capability, and alignment with the role.
Teletriage Nurse - Contract Role employer: Sonder.io
Sonder is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a hybrid working environment that combines in-office collaboration with flexible work-from-home options. With 25 days of annual leave, access to 24/7 support through the Sonder app, and a commitment to diversity and inclusion, we empower our Teletriage Nurses to thrive in their roles while making a meaningful impact on the health and safety of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Teletriage Nurse - Contract Role
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Sonder.io for the Teletriage Nurse - Contract Role role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Teletriage Nurse - Contract Role
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Sonder.io, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Sonder.io, and how you can make a difference!
How to prepare for a job interview at Sonder.io
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Sonder.io.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Sonder.io appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Sonder.io supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
