At a Glance
- Tasks: Be the first point of contact for members seeking support in mental health and wellbeing.
- Company: Join Sonder, a fast-growing company transforming workplace wellbeing with tech and human expertise.
- Benefits: Enjoy 25 days annual leave, free access to the Sonder app, and paid parental leave.
- Other info: Diverse and inclusive workplace, with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives while working in a dynamic, supportive environment.
- Qualifications: Experience in high-pressure environments and strong communication skills are desirable.
The predicted salary is between 30000 - 40000 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom‑line business outcomes.
Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well‑capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on-the-ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role
Reporting to the Member Support Manager, you will be the first point of contact for members seeking support. You will assist members with matters relating to mental health, wellbeing, and physical safety, communicating via instant messaging and phone using bespoke systems developed by our in-house engineering team.
With comprehensive training and ongoing support, you will confidently respond to critical situations, applying sound judgement and working closely with your Shift Supervisor to ensure members receive timely and appropriate care. This role supports a 24/7 operation and is primarily scheduled across seven days a week within core operational hours of 7:00am to 11:30pm on a rotating roster basis. From time to time, flexibility will be required to support shifts outside these hours.
What you’ll be doing
- Coordinate a wide variety of emergency and non-emergency requests under the guidance of our Shift Supervisor
- Work with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation
- You may occasionally liaise with external stakeholders to ensure the best outcome for the member
- Provide input into operational processes and functionality
- Office-based role
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team:
- Experience working in a complex high pressure environment, operations or inbound call centre is desirable
- Exposure to social work or mental health industry through work or education is highly desirable
- Superior English communication skills - fluency in other languages is helpful but not required
- Experience managing multiple tasks
- Resilient
- Strong problem-solving skills
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- 25 days annual leave plus public holidays
- Our employees and their families get free access to the Sonder app with 24/7 support.
- Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
- £500 annual contribution as part of your development plan + 2 days of study leave
- Employee Share Option Plan (ESOP) – share in Sonder’s success.
- Access £125 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
- Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a DBS Check.
Support Coordinator in Manchester employer: Sonder.io
Sonder is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a vibrant work culture where collaboration and passion drive meaningful change. With generous benefits such as 25 days of annual leave, paid parental leave, and a commitment to professional development, Sonder empowers its team members to thrive both personally and professionally. Located in a dynamic environment, employees enjoy the unique advantage of being part of a rapidly growing company that is redefining workplace health and safety on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support coordination. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 3
Show your passion for mental health and wellbeing during interviews. Share personal stories or experiences that highlight your commitment to making a difference in people's lives.
✨Tip Number 4
Apply through our website for the best chance of landing that role! It shows you're genuinely interested in being part of the Sonder team and helps us keep track of your application.
We think you need these skills to ace Support Coordinator in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for mental health and wellbeing shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Support Coordinator role. Highlight any relevant experience in high-pressure environments or mental health.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Sonder.
How to prepare for a job interview at Sonder.io
✨Understand the Role
Before your interview, take the time to thoroughly understand the Support Coordinator role at Sonder. Familiarise yourself with their mission of redefining workplace health and wellbeing, and think about how your experience aligns with their values. This will help you articulate why you're a great fit.
✨Showcase Your Communication Skills
As a Support Coordinator, you'll be communicating with members in critical situations. Prepare examples that demonstrate your superior English communication skills and your ability to manage multiple tasks under pressure. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Relevant Experience
If you've worked in high-pressure environments or have experience in social work or mental health, make sure to highlight this during your interview. Be ready to discuss specific situations where you successfully managed challenges, as this will show your resilience and problem-solving skills.
✨Emphasise Your Growth Mindset
Sonder is looking for candidates with a growth mindset. Be prepared to discuss how you've embraced challenges in the past and what you've learned from them. This will demonstrate your passion for personal development and your commitment to producing high-quality work every day.
