Counsellor in Manchester

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best — wherever they are. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring that members receive immediate care when they need it most. In critical situations, we offer on-the-ground assistance to manage time-sensitive incidents. By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future with tangible bottom-line outcomes.

As a Counsellor, you will provide short-term, solution-focused therapy to our members within a stepped care model. You will work with diverse individuals across various age groups and cultural backgrounds, supporting them with mental health challenges through online counselling sessions. This role involves delivering five counselling sessions per day, helping members develop self-management strategies and achieve positive mental health outcomes. You will be supported by a multidisciplinary team, with access to monthly supervision and escalation pathways when needed.

What you’ll be doing:

• Deliver short-term, solution-focused therapy to members within a stepped care model.
• Conduct six online counselling sessions per day.
• Work with members from diverse backgrounds, providing culturally safe and inclusive support.
• Assist members in developing self-regulation strategies and achieving their mental health goals.
• Consult with internal and external health and wellbeing providers to implement individualised care plans.
• Maintain accurate and comprehensive case notes in compliance with best practice standards.
• Engage in regular clinical supervision, training, and quality assurance activities to ensure high professional standards.

Who we’re looking for:

• The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day.
• Minimum Level 4 Diploma in Therapeutic Counselling (Level 5 or Degree/MSc preferred).
• Accreditation with a PSA-registered body: BACP, UKCP, or NCPS.
• Minimum of 3 years of direct 1-2-1 therapy experience with adults, including assessments and developing individualised treatment plans.
• Demonstrated experience in evidence-based counselling.
• Completion of at least 450 clinical practice hours.
• Continuous improvement mindset with a focus on quality care and evidence-based practice.
• Ability to work collaboratively in a multidisciplinary team and escalate concerns when necessary.
• Resilience and adaptability in managing complex situations.
• Excellent communication, interpersonal, and time management skills.

Why join Sonder?

• We thrive in a fast-paced, high-performance environment with a strong commitment to our people.
• Hybrid and flexible working environment with in-office collaboration and remote work options.
• 25 days of annual leave plus public holidays.
• Free access to the Sonder app with 24/7 support for employees and their families.
• Paid parental leave with a return-to-work policy (12 weeks primary carers, 4 weeks secondary carers; primary carers return to work at 80% for the first 3 months).
• £500 annual development contribution plus 2 days of study leave.
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Salary packaging and novated leasing options.
• Annual £125 wellbeing allowance.
• Volunteer leave (2 days per year).

We are committed to fostering a workplace that reflects the diverse communities we serve. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. We require all Sonder employees to complete a National Police Check and Working With Children Check where applicable.