At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best – wherever they are. Sonder's mobile platform provides 24/7, real‐time support from a dedicated team of safety, medical, and mental health professionals, ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support to offer on‐the‐ground assistance to manage time‐sensitive incidents. By harnessing real‐time insights, we enable organisations to take proactive steps toward a healthier, safer future, resulting in tangible business outcomes.
About the role
As a Teletriage Registered Nurse, you will provide telephone and messenger‐based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow‐ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. You're required to work across a 24/7 rotating roster, be based in the London office with most shifts requiring in‐office attendance, and can work from home during unsocial hours once you have completed initial training and demonstrated competence. This position is a 12‐month contract.
What you'll be doing
Triage patients with acute and chronic conditions, including medical, mental health, safety, and social issues.
Utilise the Manchester Tele‐Triage System (MTS) to assess and follow up with patients.
Determine urgency and criticality of member conditions to facilitate appropriate referrals.
Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
Make appointments on behalf of members and ensure continuous care by collaborating with multidisciplinary teams.
Provide referrals to counselling and partner services according to member needs.
Carry out follow‐up calls to evaluate the need for further assistance and support continuity of care.
Collaborate with doctors, nurses, and mental health professionals to deliver the most appropriate outcomes for patients.
Who are we looking for
What you bring to the team:
Bachelor of Nursing/BSc(Hons) registered with the NMC board without restrictions.
Band 6 experience with a strong background in accident and emergency.
Required nursing experience: Triage (mandatory), Emergency Department (mandatory), and Mental Health.
Why join Sonder
Hybrid and flexible working environment that balances in‐office collaboration with work‐from‐home flexibility.
25 days annual leave plus public holidays.
Free access to the Sonder app with 24/7 support for employees and their families.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs, and we are proud to be an inclusive employer.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.
We are an equal‐opportunity employer. All hiring decisions are based on merit, capability, and alignment with the role.
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